Minneapolis, 55403, MN,
United States
Kipsu
Kipsu, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Kipsu collaboration with software players such as Qualtrics empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Kipsu | Qualtrics | Qualtrics Surveys | Survey and Questionnaire | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Hilton | Leisure and Hospitality | 178000 | $11.2B | United States | Qualtrics | Qualtrics Surveys | Survey and Questionnaire | 2019 |
In 2019, Hilton implemented Qualtrics Surveys and Qualtrics XM for Customer Experience together with partner Kipsu to capture pre-stay, in-stay and post-stay feedback. This Survey and Questionnaire deployment targeted the customer experience and CRM area and was designed to capture guest sentiment across the full stay lifecycle.
Qualtrics Surveys was configured to deliver scheduled pre-stay, in-stay and post-stay questionnaires and to feed real-time experience data into hotel operations. Kipsu provided two-way messaging integration that enabled hotel staff to receive guest messages and respond for rapid on-property issue resolution. Workflows included alerting and operational issue surfacing to channel experience signals directly to frontline teams.
The solution was used globally across Hilton properties and centralized experience signals within the customer experience and CRM area to improve on-property problem resolution. Governance and operational processes were updated to incorporate real-time listening and two-way guest communications via Kipsu. Hilton reported that surfaced operational issues, for example towel program problems, contributed to improved guest satisfaction.
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Buyer Intent: Companies Evaluating Kipsu Services
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