Glasgow, G4 0JY,
United Kingdom
Kura
Kura, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Kura collaboration with software players such as Inisoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Kura | Inisoft | Inisoft Syntelate XA Web Chat | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Independent Age | Non Profit | 138 | $18M | United Kingdom | Inisoft | Inisoft Syntelate XA Web Chat | Chatbots and Conversational AI | 2017 |
In 2017 Independent Age engaged Kura to operate its helpline and Kura implemented Inisoft Syntelate XA Web Chat to deliver omnichannel contact centre services for the charity in the United Kingdom. The deployment uses Inisoft Syntelate XA Web Chat, classified under Chatbots and Conversational AI, to support phone, email and web chat channels for frontline helpline operations.
Configuration focused on multichannel session management and web chat handling, with routing logic to distribute inquiries across phone and email queues and to web chat agents. The implementation leveraged Inisoft Syntelate XA Web Chat capabilities for conversational handling and contact distribution, aligned with contact centre workflows for queuing, session handover, and agent desktop orchestration.
Kura served as the implementation partner and ongoing operator, centralizing helpline governance and day to day contact centre management under the Kura Independent Age contract which began in 2017. Operational scope is the United Kingdom helpline and contact centre function, with Kura using the Syntelate XA deployment to scale helpline operations and to introduce web chat as an active channel as indicated in public reporting.
Public sources report the Kura Independent Age engagement and the use of Syntelate XA to scale helpline activity, confirming the application relationship between Independent Age, Inisoft Syntelate XA Web Chat and Kura for omnichannel contact centre delivery. The narrative links the Inisoft Syntelate XA Web Chat application to helpline service delivery, contact routing, and operator level governance managed by Kura.
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Buyer Intent: Companies Evaluating Kura Services
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