lmbit Germany
lmbit Germany, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. lmbit Germany collaboration with software players such as Matrix42 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| lmbit Germany | Matrix42 | Matrix42 Incident Management | Incident Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Sprinkenhof | Construction and Real Estate | 250 | $30M | Germany | Matrix42 | Matrix42 Incident Management | Incident Management | 2017 |
In 2017 Sprinkenhof implemented Matrix42 Incident Management to standardize and automate IT service processes for its Hamburg operations. The project was delivered with implementation partner Imbit GmbH and focused on centralizing incident and ticket handling under the Incident Management category.
The deployment combined Matrix42 Incident Management capabilities with Unified Endpoint Management UEM and asset and license management to create an integrated ticketing and ITSM environment. Functional configuration emphasized endpoint lifecycle controls via UEM, consolidated asset and license inventory, and incident and ticket lifecycle workflows configured to manage logging, triage, escalation and resolution.
Operational coverage concentrated on IT operations and the service desk in Hamburg, aligning endpoint data, asset/license records and ticketing to provide a single operational view for IT teams. Integrations linked UEM, asset/license management and the ticketing system to ensure consistent recordkeeping and faster incident routing.
Governance and process changes accompanied the technical rollout, instituting standardized incident handling procedures and automated ITSM workflows to enforce triage and escalation rules. The implementation helped accelerate IT processes and supported Sprinkenhof's attainment of ISO/IEC 27001 certification.
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Buyer Intent: Companies Evaluating lmbit Germany Services
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