Maps Group
Via Paradigna 38/A,
Parma, 43122,
Italy
Parma, 43122,
Italy
39 0521-052-300
Professional Services
Maps Group
List of Software Implementations where Maps Group is Reseller or System Integrator
Maps Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Maps Group collaboration with software players such as Zucchetti empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Maps Group is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Maps Group | Zucchetti | Zucchetti PAT InfiniteCRM | CRM | CRM |
List of Software Implementations where Maps Group is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Dimo Spa | Retail | 500 | $100M | Italy | Zucchetti | Zucchetti PAT InfiniteCRM | CRM | 2008 |
In 2008 Dimo Spa implemented Zucchetti PAT InfiniteCRM to establish an on-site contact center and multichannel customer service capability in Italy. The deployment was led by Maps Group and targeted customer service and contact center operations for the retailer, aligning the Zucchetti PAT InfiniteCRM implementation with operational ticketing and data warehousing requirements.
The Zucchetti PAT InfiniteCRM implementation delivered core CRM functionality including case and ticket management, contact history consolidation, and a foundation for CRM-driven analytics. Configuration work focused on multichannel incident intake and workflow orchestration, improving ticketing processes and enabling data flows into a centralized warehouse to support nascent analytics.
Integration scope included a call-center platform provided by Ellysse working alongside Zucchetti PAT InfiniteCRM, with multichannel support for voice, SMS, and email channels. The solution architecture connected contact routing and interaction records into the CRM, enabling unified case handling across voice SMS and email while preserving on-site operations in Italy.
Governance and rollout emphasized centralized CRM ownership within customer service, an on-site contact center operating model, and staged enablement of analytics from CRM data. The project resulted in multichannel support voice SMS email and the start of CRM-driven analytics, and it explicitly improved ticketing and data warehousing capabilities as part of the Zucchetti PAT InfiniteCRM deployment.
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IT Decision Makers and Key Stakeholders at Maps Group
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Buyer Intent: Companies Evaluating Maps Group Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Maps Group software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Maps Group System Integrator / VAR Profile
Maps Group is a system integrator and technology consulting firm headquartered in Parma, Italy, with approximately 200 employees and annual revenues of $34M.
Maps Group implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Maps Group software implementations across industries and regions, including: Dimo Spa where Maps Group implemented Zucchetti PAT InfiniteCRM.
Maps Group has a strategic VAR/SI partnership with Zucchetti, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Maps Group partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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