Saratoga, 95070-4109, CA,
United States
Matrixx Software
Matrixx Software, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Matrixx Software collaboration with software players such as ESKADENIA Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Roshan Afghanistan | Communications | 1100 | $300M | Afghanistan | ESKADENIA Software | ESKA CRM | CRM | 2020 |
In 2020 Roshan Afghanistan implemented ESKA CRM from ESKADENIA Software as part of a broader BSS and OSS program to digitalize customer care and centralize customer interaction workflows. The project was scoped to deliver a CRM capability that consolidates customer contacts and service operations for the operator, positioning ESKA Digital CRM as the primary system of record for customer care and 360 insight.
ESKA Digital CRM deployment focused on customer care functional modules and standard CRM workflows, configured to support case handling, customer profile consolidation, and service orchestration. Configuration work included data model alignment for customer records and the implementation of analytics-driven profile aggregation to enable a unified view across service and billing contexts.
The implementation integrated directly with mediation and analytics systems, and charging was delivered in partnership with Matrixx Software to handle real-time rating and charging interfaces. Integration points were designed to sit within Roshan Afghanistan’s BSS and OSS stack so that CRM records, mediation feeds, charging events, and analytics outputs provided consistent inputs to the customer 360 capability.
Delivery and rollout were completed and the solution was taken live during the COVID-19 lockdown, with the project executed in collaboration with Matrixx Software and ESKADENIA Software. The go live resulted in an integrated customer care and 360-insight capability for the operator, enabling centralized customer servicing and analytics driven customer profiling through the ESKA CRM implementation.
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Buyer Intent: Companies Evaluating Matrixx Software Services
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