Mercer
1166 6th Avenue,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 212-345-7000
Professional Services
Mercer
List of Software Implementations where Mercer is Reseller or System Integrator
Mercer, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Mercer collaboration with software players such as Equifax, Workday and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Mercer is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Mercer | Workday | Workday Financial Management | ERP Financial | ERP Financial Management |
| Mercer | Workday | Workday HCM | Core HR | HCM |
| Mercer | Equifax | Equifax Identity Theft Protection | Professional Services | Professional Services |
List of Software Implementations where Mercer is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Chevron Corporation | Oil, Gas and Chemicals | 45298 | $193.4B | United States | Equifax | Equifax Identity Theft Protection | Professional Services | 2024 |
In 2024 Chevron Corporation contracted Equifax Identity Theft Protection as a voluntary payroll-deduction benefit for U.S. payroll employees, with Mercer Voluntary Benefits acting as the benefits administrator. The deployment went live January 1, 2025 and is offered to employees and families across Chevron's United States payroll population under the Equifax Identity Theft Protection program.
The Equifax Identity Theft Protection implementation delivers core Professional Services capabilities including identity monitoring, credit locks, and managed restoration services, configured for individual and family coverage. Enrollment and billing were structured around payroll deduction, and the service configuration reflects HR benefits enrollment rules and tiered coverage options administered by Mercer.
Operational coverage is limited to Chevron's United States payroll employees, with Mercer managing enrollment, eligibility verification, and ongoing administration through Chevron benefits channels. Integrations concentrate on benefits administration workflows and payroll deduction processes rather than named technical integrations, aligning the Equifax Identity Theft Protection product with Chevron payroll and HR benefit workflows.
Governance was organized within Chevron HR benefits administration, with Mercer serving as the administrator for day one operations and Chevron HR retaining policy and eligibility authority. The implementation embeds Equifax Identity Theft Protection into HR benefits operations to provide identity monitoring, credit locks, and managed restoration services to employees and families.
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Truliant Federal Credit Union | Banking and Financial Services | 800 | $175M | United States | Workday | Workday HCM | Core HR | 2022 |
In 2022, Truliant Federal Credit Union implemented Workday HCM as its Core HR solution. The implementation was executed under the remit of the Director of Enterprise Business Solutions who managed development and enterprise business analysis operations, vendor management, integration planning, automated testing and robotic process automation efforts, supported by a budget spanning two cost centers totaling 2.6 million and a team structure of two managers and thirteen resources.
Workday HCM was configured to centralize core HR functions consistent with the Core HR category, including workforce administration, employee data management and position control. The deployment included configuration and testing workflows, automated regression testing using TestComplete, and an RPA strategy centered on UiPath to automate member and administrative processes, aligning application administration with existing enterprise tools.
Integration planning and architecture work were a focal point during the rollout, with the team performing the integration lead role for the initial HRIS implementation and vetting and partnering with Mercer as the third-party consultant. The program included initial API strategy and integration planning with MuleSoft and CRM alignment with Salesforce as part of broader enterprise integration efforts, and used tooling such as Postman for API validation and Adobe Workfront for project administration.
Governance and process transformation accompanied the technical work, Agile Scrum methodology was instituted to manage project deliverables and ongoing support, and controls covered compliance, business continuity and disaster recovery. During the 2022 implementation period the enterprise business analysis team was expanded, more than doubling headcount, and the group maintained a high level of operational service with an average ticket closure rate of 101.8 percent for the calendar year 2022.
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IT Decision Makers and Key Stakeholders at Mercer
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Buyer Intent: Companies Evaluating Mercer Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mercer software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Mercer System Integrator / VAR Profile
Mercer is a system integrator and technology consulting firm headquartered in New York, United States, with approximately 25000 employees and annual revenues of $5.7B.
Mercer implements and supports enterprise applications across markets such as Professional Services and HCM.
APPS RUN THE WORLD tracks 2 verified Mercer software implementations across industries and regions, including: Chevron Corporation where Mercer implemented Equifax Identity Theft Protection, and Truliant Federal Credit Union where Mercer implemented Workday HCM.
Mercer has a strategic VAR/SI partnership with Equifax and Workday, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Mercer partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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