Doncaster, DN5 7UA,
United Kingdom
Mirata
Mirata, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Mirata collaboration with software players such as Zebra Technologies empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Mirata | Zebra Technologies | Zebra Gas and Electric Utilities | Field Service Management | ERP Services and Operations |
| Mirata | Zebra Technologies | Zebra Water Utility and Field Service | Field Service Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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California Department of Water Resources | Government | 1800 | $500M | United States | Zebra Technologies | Zebra Gas and Electric Utilities | Field Service Management | 2021 |
In 2021, the California Department of Water Resources deployed Zebra Gas and Electric Utilities as a Field Service Management solution to digitize field maintenance across the State Water Project in the United States. The rollout provisioned Zebra L10 rugged tablets for field crews and engaged Mirata as the implementation partner to deliver digital forms and mobile workflows.
The implementation focused on mobile field data capture using Mirata digital forms, on-device SAP mobile access for work orders and confirmations, and an offline-capable rugged tablet architecture to support remote sites. Zebra Gas and Electric Utilities was configured to integrate in real time with SAP, enabling thousands of field updates to flow into backend systems while supporting standard field service capabilities such as work order updates, maintenance reporting, and mobile task orchestration.
Deployment scope was statewide across the State Water Project, covering field maintenance and operations and extending governance to field-to-backoffice workflows, form version control, and technician training. According to the case study, the program delivered thousands of field updates, saved administrative hours, and improved real-time integration with SAP.
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California Department of Water Resources | Government | 1800 | $500M | United States | Zebra Technologies | Zebra Water Utility and Field Service | Field Service Management | 2017 |
In 2017 the California Department of Water Resources implemented Zebra Water Utility and Field Service as a Field Service Management solution, provisioning Zebra XPad L10 rugged tablets to digitize field operations across the State Water Project. The deployment targeted field maintenance, asset inspections and work order updates, converting paper workflows into mobile digital processes for technicians working in remote locations. The Zebra Water Utility and Field Service deployment emphasized mobile data capture at the edge and reliable synchronization back to central systems.
The implementation configured Mirata digital forms to structure inspections and maintenance records, enabling standardized data capture and validation directly on the Zebra XPad L10 rugged tablets. Functional capabilities included mobile work order updates, asset inspection checklists, photographic evidence capture, and offline data collection with sync capabilities when connectivity was available. These modules were configured to support technician field workflows and reduce back office rework.
Integrations were implemented with SAP to push work order updates and asset records into enterprise asset management and maintenance planning processes, and Mirata acted as the systems integrator for digital forms and mobile enablement. The architecture therefore consisted of a rugged tablet fleet, Mirata digital form middleware, and SAP backend integration, forming a mobile to enterprise system data flow. Operational coverage included technicians and maintenance crews across the State Water Project geography within California.
Governance and workflow restructuring centered on shifting the field to a single mobile source of truth for maintenance and inspection records, reducing paper handoffs and centralizing traceability in SAP. Mirata supported rollout sequencing and form standardization, while operational ownership aligned with field maintenance and regulatory compliance functions. The change formalized mobile capture as the primary input for downstream maintenance scheduling and reporting.
The deployment reduced paperwork and enabled more than 1,000 monthly field updates, while saving about 80 administrative hours per month and improving regulatory traceability. These outcomes reflect direct operational benefits from the Zebra Water Utility and Field Service Field Service Management deployment and its SAP integration.
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Buyer Intent: Companies Evaluating Mirata Services
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