Netwise
ul. Szamocka 8,
Warsaw, 01-748,
Poland
Warsaw, 01-748,
Poland
48 22-379-71-70
Professional Services
Netwise
List of Software Implementations where Netwise is Reseller or System Integrator
Netwise, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Netwise collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Netwise is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Netwise | Microsoft | Microsoft Dynamics 365 Contact Center | Call Center | CRM |
List of Software Implementations where Netwise is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Pko Leasing Poland | Banking and Financial Services | 2000 | $450M | Poland | Microsoft | Microsoft Dynamics 365 Contact Center | Call Center | 2024 |
In 2024, PKO Leasing Poland ran a proof of concept and fully implemented Microsoft Dynamics 365 Contact Center to consolidate omnichannel interactions and upgrade IVR and telephony integration across its contact center operations in Poland. The Microsoft Dynamics 365 Contact Center deployment was delivered with implementation partner Netwise and is classified under the Call Center application category, aligning vendor Microsoft capabilities with the customer service stack.
The implementation centralized voice and digital channels to provide a unified agent workspace, and included automated call recording and Copilot driven call summaries as core functional capabilities. Configuration work focused on telephony integration, IVR workflow modernization, call recording controls, and AI assisted summarization to streamline agent workflows and post call documentation.
Operational coverage targeted contact center operations and customer service teams within PKO Leasing Poland, with a rollout path that began with a PoC and progressed to full production deployment across the Polish contact center. Integrations emphasized telephony and IVR systems and omnichannel session routing to support seamless voice and digital customer interactions.
Governance followed a partner led implementation model with Netwise collaborating with internal contact center leadership on rollout sequencing and operational handoff. The deployment delivered measurable operational outcomes stated by the customer, including automated call recording and Copilot driven call summaries that saved about 550 hours per month and contributed to improvements in NPS and first call resolution.
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IT Decision Makers and Key Stakeholders at Netwise
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Buyer Intent: Companies Evaluating Netwise Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Netwise software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Netwise System Integrator / VAR Profile
Netwise is a system integrator and technology consulting firm headquartered in Warsaw, Poland, with approximately 120 employees and annual revenues of $9M.
Netwise implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Netwise software implementations across industries and regions, including: Pko Leasing Poland where Netwise implemented Microsoft Dynamics 365 Contact Center.
Netwise has a strategic VAR/SI partnership with Microsoft, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Netwise partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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