NeuraFlash
Dennis Thomas 10 Burlington Mall Road,
Burlington, 1803, MA,
United States
Burlington, 1803, MA,
United States
1 844-638-7235
Professional Services
NeuraFlash
List of Software Implementations where NeuraFlash is Reseller or System Integrator
NeuraFlash, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NeuraFlash collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
NeuraFlash is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| NeuraFlash | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations |
| NeuraFlash | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | CRM |
| NeuraFlash | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
List of Software Implementations where NeuraFlash is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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ONE | Transportation | 8000 | $19.2B | Singapore | Salesforce | Salesforce Service Cloud | Customer Support | 2021 |
In 2021, Ocean Network Express, ONE, deployed Salesforce Service Cloud as the service backbone of a new CRM platform branded ONE Force. The deployment targeted Customer Support to consolidate customer interactions and deliver a single 360 degree view of customers across channels.
ONE Force was built on Salesforce Sales and Service Cloud to enable omni channel support and personalized one to one customer experiences, providing a unified case and interaction management surface for service agents. Configurations emphasized a consolidated customer record model and a service console to route and manage customer inquiries and maintain interaction history.
The implementation was executed with NeuraFlash as the systems integrator, integrating Service Cloud with Sales Cloud data to share account and interaction context across sales and support workflows. Operational scope focused on customer engagement touchpoints across the business, centralizing support workflows and CRM data to align service delivery with commercial and account management processes.
According to the company statement, the Salesforce Service Cloud deployment gives ONE a single 360 degree view of customers, improves understanding of customers key needs and enables personalised and engaging one to one experiences with omni channel support across all customer interactions.
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ONE | Transportation | 8000 | $19.2B | Singapore | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2021 |
In 2021, Ocean Network Express (ONE) deployed Salesforce Sales Cloud and Salesforce Service Cloud to establish a consolidated CRM platform branded as ONE Force. The implementation targets Sales Automation,CRM,Sales Engagement capabilities and was designed to centralize customer interactions and engagement workflows for the container carrier.
ONE Force was configured to provide a single, 360 degree view of customer interactions, combining sales automation, account and opportunity management, and service case handling into a unified data model. Salesforce Sales Cloud was used to standardize sales and opportunity workflows while Salesforce Service Cloud delivered omnichannel support and case management, together enabling personalized and engaging one to one customer experiences across touchpoints.
The rollout was delivered with implementation partner NeuraFlash and oriented toward customer-facing teams to unify sales and service activities across all customer interactions. The program emphasized a consolidated customer record and consistent engagement processes to improve ONE’s understanding of customers key needs and to provide omnichannel support, as stated by the company.
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Samson Manufacturing | Manufacturing | 37 | $5M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2019 |
In 2019, Samson Manufacturing implemented Salesforce Field Service (ex ClickSoftware) to centralize its field operations on a single cloud platform. The deployment targeted Field Service Management requirements and was executed with NeuraFlash as the implementation partner.
The implementation configured Salesforce Field Service Lightning as the operational core and incorporated product areas including Sales Cloud, Service Cloud, Platform, Community Cloud, Master - Field Service Lightning, and Einstein Analytics. Functional capabilities implemented include work order management, scheduling and dispatch, mobile technician workflows, service contracts and entitlement handling, and configuration of service queues and dispatcher consoles.
Architecturally the solution was delivered within a cloud-native Salesforce org, leveraging the Field Service Lightning managed components for dispatch and mobile, Platform customization for service objects and business rules, Community Cloud to expose customer-facing portals, and Einstein Analytics for operational reporting. Integration points established include case to work order lifecycle orchestration with Service Cloud and service to sales handoff with Sales Cloud, while Platform components supported custom data models and automation.
NeuraFlash led a phased rollout and governance buildout, configuring technician profiles, permissions, data ownership rules, and dispatcher workflows, while providing configuration handover and user enablement for service and sales teams. The implementation concentrated on operationalizing field technician execution and formalizing service workflows within Samson Manufacturing’s service organization.
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Manufacturing | 250 | $30M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2018 |
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Professional Services | 50 | $10M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2018 |
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IT Decision Makers and Key Stakeholders at NeuraFlash
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Buyer Intent: Companies Evaluating NeuraFlash Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NeuraFlash software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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NeuraFlash System Integrator / VAR Profile
NeuraFlash is a system integrator and technology consulting firm headquartered in Burlington, United States, with approximately 400 employees and annual revenues of $45M.
NeuraFlash implements and supports enterprise applications across markets such as CRM and ERP Services and Operations.
APPS RUN THE WORLD tracks 5 verified NeuraFlash software implementations across industries and regions, including: ONE where NeuraFlash implemented Salesforce Service Cloud, ONE where NeuraFlash implemented Salesforce Sales Cloud, and Samson Manufacturing where NeuraFlash implemented Salesforce Field Service (ex ClickSoftware).
NeuraFlash has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing NeuraFlash partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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