Irvine, 92618, CA,
United States
Nexlogica
Nexlogica, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nexlogica collaboration with software players such as OpenText empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Nexlogica | OpenText | OpenText Documentum xCP | Case Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Country of Los Angeles | Government | 112000 | $35.5B | United States | OpenText | OpenText Documentum xCP | Case Management | 2016 |
In 2016, the County of Los Angeles Department of Human Resources launched eAppeals, an online appeals management system built on OpenText Documentum xCP. The system was implemented with solutions provider Nexlogica and deployed in summer 2016 to automate HR appeals processing and increase transparency across county departments.
OpenText Documentum xCP was configured as a Case Management platform that automated workflows, captured audit trails, and surfaced operational dashboards for case status and performance reporting. Functional capabilities implemented included online case intake, automated routing and escalation, case tracking, and role based access controls to support HR adjudication workflows.
Operational coverage centered on the Department of Human Resources with visibility extended to other county departments that submit or review appeals, establishing a countywide appeals handling process. No specific integrations are documented in the source, the implementation focused on workflow orchestration, auditability, and reporting within OpenText Documentum xCP.
The eAppeals application now handles more than 98% of appeals, providing audit trails and dashboards that improved resolution speed and reporting across the county. Governance changes emphasized standardized HR appeals workflows and audit ready records management to support compliance and transparency.
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