Andover, 01810, MA,
United States
Nextuple
Nextuple, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nextuple collaboration with software players such as IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Nextuple | IBM | IBM Call Center for Commerce | Order Management | SCM |
| Nextuple | IBM | IBM Sterling CPQ | Configure Price Quote (CPQ) | SPM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Cost Plus World Market | Retail | 6500 | $1.5B | United States | IBM | IBM Sterling CPQ | Configure Price Quote (CPQ) | 2021 |
In 2021, Cost Plus World Market implemented IBM Sterling CPQ alongside IBM Sterling Order Management with implementation partner Nextuple to extend the Sterling suite across its omnichannel selling and fulfillment stack. IBM Sterling CPQ, a Configure Price Quote (CPQ) application, was positioned to manage complex product configuration, pricing, and quote orchestration as part of the broader Sterling deployment.
The implementation integrated IBM Sterling Order Management capabilities for order, inventory, and fulfillment orchestration across US stores, with IBM Sterling CPQ expected to feed configured product and pricing data into order and fulfillment processes. Functional capabilities emphasized include product configuration, dynamic pricing and discounting, quote generation and approval workflows, and alignment of catalog and pricing rules with inventory-aware fulfillment logic.
Operational scope covered omnichannel order flows across the retailer's US store footprint, enabling accelerated rollouts of BOPIS and ship from store workflows. Governance and rollout focused on coordinated configuration between selling and fulfillment teams, with partner Nextuple supporting the Sterling Order Management implementation and integration cadence. The integrated approach enabled faster BOPIS and ship from store launches and contributed to reducing customer wait times.
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Cost Plus World Market | Retail | 6500 | $1.5B | United States | IBM | IBM Call Center for Commerce | Order Management | 2020 |
In 2020, Cost Plus World Market deployed IBM Call Center for Commerce as part of an IBM Sterling Order Management implementation to centralize omnichannel order orchestration. The program targeted Order Management capabilities to deliver inventory visibility, buy-online-pickup-in-store and ship-from-store across its United States store network, with BOPIS going live in early 2021 and an initial ship-from-store expansion of 40 stores in November 2022.
The implementation included the IBM Call Center for Commerce component embedded into the order lifecycle alongside inventory visibility and fulfillment orchestration. Functional capabilities implemented encompass store pickup workflows, order routing for ship-from-store, real-time inventory checks to support fulfillment decisions, and customer service assisted order handling through the call center module.
Nextuple served as the system integrator for the rollout, executing a phased deployment that began with BOPIS and moved to ship-from-store expansion. Operational coverage focused on the retailer storefronts and customer service teams across the United States, aligning e-commerce order capture with in-store fulfillment execution.
Governance changes established centralized order routing rules and standardized store fulfillment procedures to support omnichannel execution and call center operations. The call center was instrumented to manage exceptions, coordinate pickups, and update order statuses, creating tighter workflow handoffs between store associates and customer service.
IBM reports the initiative delivered faster customer fulfillment and better inventory use, outcomes tied to the combined IBM Sterling Order Management and IBM Call Center for Commerce implementation and the phased BOPIS then ship-from-store rollout.
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Buyer Intent: Companies Evaluating Nextuple Services
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