NTT Data
Toyosu Center Building, 3-3, Toyosu 3-chome, Koto-ku,
Tokyo, 135-6033,
Japan
Tokyo, 135-6033,
Japan
81 3 5546-8202
Professional Services
NTT Data
List of Software Implementations where NTT Data is Reseller or System Integrator
NTT Data, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NTT Data collaboration with software players such as Alcatel-Lucent Enterprise, Avaya and Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
NTT Data is a Reseller or SI for the following software solutions:
List of Software Implementations where NTT Data is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Tectum Group | Construction and Real Estate | 480 | $195M | Belgium | Alcatel-Lucent Enterprise | Alcatel-Lucent OpenTouch Enterprise Cloud | Collaboration | 2018 | In 2018, Tectum Group migrated its OmniPCX Enterprise telephony to Alcatel-Lucent OpenTouch Enterprise Cloud in a cloud communications/telephony initiative to centralize voice and collaboration services across its Belgian operations. The Alcatel-Lucent OpenTouch Enterprise Cloud deployment was prioritized to support the group’s acquisition-driven growth strategy by enabling faster onboarding of newly acquired sites and moving toward transparent monthly pricing. The implementation used Alcatel-Lucent OpenTouch Enterprise Cloud capabilities for centralized call control, multi-site provisioning and hosted call services, with configuration of a unified dial plan, central user provisioning and administration workflows. NTT Data served as the system integrator and implemented the platform, configuring provisioning automation and operational administration to streamline site activation and handset provisioning. Operational coverage focused on Belgium and targeted IT, telecom and site operations teams to centralize management and reduce per-site setup complexity. Governance changes included central administration of telephony, standardized onboarding processes for acquisitions and consolidated billing under transparent monthly pricing. Reported outcomes from the rollout included faster site onboarding, simplified central management and transparent monthly pricing to support the group’s acquisition-driven growth strategy. | |
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Blue Cross Blue Shield | Insurance | 3161 | $960M | United States | Avaya | Avaya Aura | Collaboration | 2015 | In 2015, Blue Cross Blue Shield implemented Avaya Aura as its Collaboration platform. The deployment centralized enterprise telephony and contact center capabilities to support customer service and contact center functions. Configuration work focused on Avaya Aura core components, including Session Manager and Communication Manager, complemented by presence, unified messaging, conferencing, contact center routing and IVR capabilities that are typical within Collaboration implementations. The Avaya Aura implementation was configured to provide unified agent workflows and session management across voice and multimedia channels. NTT Data served as the system integrator and led the implementation, integrating Avaya Aura with Oracle Siebel CRM to enable screen pops, case routing, and synchronized agent contexts. The integration tied the Avaya telephony layer into existing CRM workflows and enterprise telephony infrastructure to ensure call routing and customer interaction data aligned with case handling. Governance established joint ownership between IT and customer service, with NTT Data coordinating deployment sequencing and integration testing to align voice workflows with CRM processes. The account-level implementation narrative emphasizes Blue Cross Blue Shield Avaya Aura Collaboration deployment, module configuration, and CRM integration architecture. | |
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Florius | Banking and Financial Services | 250 | $25M | Netherlands | Avaya | Avaya Callback Assist | Call Center | 2022 | In 2022 Florius implemented Avaya Callback Assist as part of a broader Avaya OneCloud CCaaS deployment to modernize its contact center tooling. The work was executed with systems integrator NTT Data and focused on Florius’s customer service and contact center functions within the Call Center category. The deployment targeted support for hybrid and remote agents and introduced real-time guidance capabilities for front‑line staff. The implementation included AI-powered speech analytics and IVR and automation capabilities embedded in the Avaya OneCloud CCaaS environment, with Avaya Callback Assist positioned to provide customer callback orchestration alongside interactive voice workflows. Configuration emphasized agent-facing real-time guidance and call handling logic, with standard Call Center functional terminology such as contact routing, callback queuing, and conversational analytics applied to agent workflows. Integrations were explicitly built with Florius’s CRM to surface caller context and to support screen pop and guided interactions for agents, enabling tighter orchestration between inbound channels and agent desktop workflows. The architecture was cloud-native on Avaya OneCloud CCaaS, enabling centralized contact routing, speech analytics processing, and remote agent connectivity. Governance and rollout were managed through NTT Data led implementation practices that restructured agent workflows and contact handling procedures to accommodate hybrid working and real-time coaching. The narrative centers on the Company Florius, the 2022 deployment of Avaya Callback Assist, and the Call Center application category as implemented in a cloud contact center environment. | |
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Consumer Packaged Goods | 53000 | $23.0B | Germany | Genesys | Genesys Cloud CX | Call Center | 2018 |
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Distribution | 1800 | $133M | Germany | IBM | IBM Db2 | Database Management | 2001 |
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Manufacturing | 5700 | $1.3B | United States | IBM | IBM Db2 | Database Management | 2000 |
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Banking and Financial Services | 35 | $5M | Thailand | IBM | IBM Db2 | Database Management | 2009 |
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Banking and Financial Services | 35 | $5M | Thailand | IBM | IBM AIX | Operating System (OS) | 2009 |
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Utilities | 7850 | $1.0B | Thailand | IBM | IBM AIX | Operating System (OS) | 2004 |
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Distribution | 1800 | $133M | Germany | IBM | IBM Power Systems | Application Hosting and Computing Services | 2007 |
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IT Decision Makers and Key Stakeholders at NTT Data
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Buyer Intent: Companies Evaluating NTT Data Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NTT Data software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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NTT Data System Integrator / VAR Profile
NTT Data is a system integrator and technology consulting firm headquartered in Tokyo, Japan, with approximately 197777 employees and annual revenues of $31.4B.
NTT Data implements and supports enterprise applications across markets such as Collaboration, CRM, IaaS and PaaS.
APPS RUN THE WORLD tracks 89 verified NTT Data software implementations across industries and regions, including: Tectum Group where NTT Data implemented Alcatel-Lucent OpenTouch Enterprise Cloud, Blue Cross Blue Shield where NTT Data implemented Avaya Aura, and Florius where NTT Data implemented Avaya Callback Assist.
NTT Data has a strategic VAR/SI partnership with Alcatel-Lucent Enterprise, Avaya, Genesys and IBM, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing NTT Data partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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