Tokyo, 135-6033,
Japan
NTT Data
NTT Data, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NTT Data collaboration with software players such as Avaya, Infor and Tungsten Automation empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Insurance | 3161 | $960M | United States | Avaya | Avaya Aura | Collaboration | 2015 | In 2015, Blue Cross Blue Shield implemented Avaya Aura as its Collaboration platform. The deployment centralized enterprise telephony and contact center capabilities to support customer service and contact center functions. Configuration work focused on Avaya Aura core components, including Session Manager and Communication Manager, complemented by presence, unified messaging, conferencing, contact center routing and IVR capabilities that are typical within Collaboration implementations. The Avaya Aura implementation was configured to provide unified agent workflows and session management across voice and multimedia channels. NTT Data served as the system integrator and led the implementation, integrating Avaya Aura with Oracle Siebel CRM to enable screen pops, case routing, and synchronized agent contexts. The integration tied the Avaya telephony layer into existing CRM workflows and enterprise telephony infrastructure to ensure call routing and customer interaction data aligned with case handling. Governance established joint ownership between IT and customer service, with NTT Data coordinating deployment sequencing and integration testing to align voice workflows with CRM processes. The account-level implementation narrative emphasizes Blue Cross Blue Shield Avaya Aura Collaboration deployment, module configuration, and CRM integration architecture. | |
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Construction and Real Estate | 6250 | $2.6B | United States | Infor | Infor BPCS | Manufacturing ERP | 2015 | In 2015, Arcosa implemented Infor BPCS as its Manufacturing ERP. The Infor BPCS deployment was delivered by SI/VAR NTT Data and was positioned inside a broader application landscape of over 350 applications including Oracle ESP, Autodesk, Salesforce and SharePoint that represent all business functions across the company. Infor BPCS was configured to provide core Manufacturing ERP capabilities, including material requirements planning, inventory management, production scheduling, shop floor control, purchasing and financial transaction support, aligning transactional workflows with manufacturing and supply chain operations. Configuration emphasized modular process alignment and role based access for production, procurement and accounting teams, consistent with typical Manufacturing ERP functional patterns. Integrations were implemented to link Infor BPCS with adjacent enterprise systems in the Arcosa portfolio, coordinating data flows with Oracle ESP, engineering and CAD data from Autodesk, order and customer records in Salesforce and document repositories in SharePoint. NTT Data established centralized ERP governance and deployment processes to standardize workflows and operational control across Arcosa business functions, ensuring Infor BPCS operated as the transactional core within the multi-application environment. | |
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Retail | 16063 | $2.5B | Australia | Tungsten Automation | Tungsten ReadSoft Invoices (formerly Kofax ReadSoft Invoices) | Intelligent Document Processing | 2015 | ||
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Manufacturing | 1200 | $500M | Switzerland | SAP | SAP HANA | Database Management | 2015 |
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Retail | 16063 | $2.5B | Australia | Tungsten Automation | Kofax AP Agility | AP Automation | 2015 |
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Transportation | 6057 | $2.4B | Australia | SAP | SAP CRM | CRM | 2014 |
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Life Sciences | 512 | $434M | United Kingdom | Oracle | Oracle Hyperion | EPM | 2014 |
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Manufacturing | 17121 | $5.8B | Finland | SAP | SAP SuccessFactors Employee Central | Core HR | 2014 |
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Manufacturing | 17121 | $5.8B | Finland | SAP | SAP SuccessFactors Succession and Development | Succession and Leadership Planning | 2014 |
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Consumer Packaged Goods | 30 | $3M | United States | SAP | SAP Transportation Management | Transportation Management | 2013 |
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Buyer Intent: Companies Evaluating NTT Data Services
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