OSF Digital
5600, boulevard des Galeries Suite 605,
Quebec, G2K 2H6, QC,
Canada
Quebec, G2K 2H6, QC,
Canada
1 888-548-4344
Professional Services
OSF Digital
List of Software Implementations where OSF Digital is Reseller or System Integrator
OSF Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OSF Digital collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
OSF Digital is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| OSF Digital | Tecsys | Tecsys Omni OMS | Order Management | SCM |
| OSF Digital | Salesforce | Salesforce Commerce Cloud | eCommerce | eCommerce |
List of Software Implementations where OSF Digital is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Retail | 64000 | $18.1B | United Kingdom | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2023 | In 2023, Marks & Spencer implemented Salesforce Marketing Cloud as a core Marketing Automation platform to support the global expansion of its Sparks loyalty program. The deployment was part of an omnichannel loyalty initiative led with SI OSF Digital, with a June 2023 kick off and a pilot targeted for early 2024, aligning marketing automation, loyalty orchestration, and personalization to nurture customer relationships at scale. The implementation configured Salesforce Marketing Cloud automation and journey capabilities to manage membership lifecycle communications, welcome and onboarding flows, and targeted promotional journeys tied to loyalty events. Salesforce Loyalty Management was implemented in parallel to define program rules and entitlements, while Einstein was enabled to support personalized messaging and predictive audience selection, creating a closed loop between loyalty triggers and marketing campaigns. Integrations were executed to connect Salesforce Loyalty Management, Salesforce Commerce Cloud, the internal data warehouse and analytical systems, and Salesforce Marketing Cloud, closing Customer 360 for Sparks International. The solution was configured to operate across 25 countries, in six languages and 20 currencies, enabling centralized orchestration of loyalty-driven campaigns and localized execution for commercial and CRM teams. Governance and rollout were delivered in a four month implementation phase and transitioned into an ongoing engagement with OSF Digital to enhance Marketing Cloud automation and journeys. Reported outcomes from the deployment include a 2 percent uplift in revenue, new Sparks sign ups exceeding targets by 89 percent, a 46 percent increase in sales penetration for Sparks members, and a 13 percent rise in average order value after enrollment, demonstrating early commercial impact tied directly to the integrated Salesforce Marketing Cloud Marketing Automation deployment. | |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Service Cloud | Customer Support | 2020 | In 2020 Mahou San Miguel implemented Salesforce Service Cloud to centralize Customer Support and strengthen customer retention and e commerce engagement across Tienda Mahou San Miguel. The implementation explicitly positions Salesforce Service Cloud within a broader Salesforce ecosystem to support customer service workflows, consent capture for commercial communications, and loyalty enabled interactions. Salesforce Service Cloud was configured to deliver standard Customer Support capabilities including case management, a unified service console, knowledge sharing, and service automation to support customer inquiries originating from the online store. The program also incorporated Loyalty Management, custom segmentation logic, and a voucher system to drive repeat purchases, reflecting a service design that blends traditional support with loyalty and retention workflows. OSF Digital served as the system integrator, building an integrated architecture connecting Salesforce Commerce Cloud customizations, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and a B2C CRM Connector. Integrations included a Service and Marketing Cloud connector and Data Cloud links for buyer and non buyer segments, enabling shared customer profiles, targeted communications, and synchronized e commerce and service interactions across marketing, customer service, and commerce teams. Governance emphasized cross functional workflows between service, commerce, and marketing teams, tiered loyalty program segmentation, and real time data sharing to support customer acceptance of commercial communications and community building. The published outcomes associated with the integrated solution include a 39.03 percent revenue augmentation, a 26.15 percent increase in orders, 224.44 percent visits growth, a 15 percent increase in purchase frequency, and a 12 percent increase in average order value, illustrating measurable commercial results tied to the Salesforce Service Cloud led Customer Support and loyalty ecosystem. |
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IT Decision Makers and Key Stakeholders at OSF Digital
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Buyer Intent: Companies Evaluating OSF Digital Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OSF Digital software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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OSF Digital System Integrator / VAR Profile
OSF Digital is a system integrator and technology consulting firm headquartered in Quebec, Canada, with approximately 2200 employees and annual revenues of $300M.
OSF Digital implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 12 verified OSF Digital software implementations across industries and regions, including: Marks & Spencer_x000D_ where OSF Digital implemented Salesforce Marketing Cloud, and Mahou San Miguel where OSF Digital implemented Salesforce Service Cloud.
OSF Digital has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing OSF Digital partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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