OSF Digital
5600, boulevard des Galeries Suite 605,
Quebec, G2K 2H6, QC,
Canada
Quebec, G2K 2H6, QC,
Canada
1 888-548-4344
Professional Services
OSF Digital
List of Software Implementations where OSF Digital is Reseller or System Integrator
OSF Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OSF Digital collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
OSF Digital is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| OSF Digital | Tecsys | Tecsys Omni OMS | Order Management | SCM |
| OSF Digital | Salesforce | Salesforce Commerce Cloud | eCommerce | eCommerce |
List of Software Implementations where OSF Digital is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Mahou San Miguel | Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Service Cloud | Customer Support | 2020 | In 2020 Mahou San Miguel implemented Salesforce Service Cloud to centralize Customer Support and strengthen customer retention and e commerce engagement across Tienda Mahou San Miguel. The implementation explicitly positions Salesforce Service Cloud within a broader Salesforce ecosystem to support customer service workflows, consent capture for commercial communications, and loyalty enabled interactions. Salesforce Service Cloud was configured to deliver standard Customer Support capabilities including case management, a unified service console, knowledge sharing, and service automation to support customer inquiries originating from the online store. The program also incorporated Loyalty Management, custom segmentation logic, and a voucher system to drive repeat purchases, reflecting a service design that blends traditional support with loyalty and retention workflows. OSF Digital served as the system integrator, building an integrated architecture connecting Salesforce Commerce Cloud customizations, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and a B2C CRM Connector. Integrations included a Service and Marketing Cloud connector and Data Cloud links for buyer and non buyer segments, enabling shared customer profiles, targeted communications, and synchronized e commerce and service interactions across marketing, customer service, and commerce teams. Governance emphasized cross functional workflows between service, commerce, and marketing teams, tiered loyalty program segmentation, and real time data sharing to support customer acceptance of commercial communications and community building. The published outcomes associated with the integrated solution include a 39.03 percent revenue augmentation, a 26.15 percent increase in orders, 224.44 percent visits growth, a 15 percent increase in purchase frequency, and a 12 percent increase in average order value, illustrating measurable commercial results tied to the Salesforce Service Cloud led Customer Support and loyalty ecosystem. | |
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Mahou San Miguel | Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2024 | In 2024 Mahou San Miguel implemented Salesforce Marketing Cloud to strengthen customer retention and expand engagement on its Tienda Mahou San Miguel online store. The deployment is categorized as Marketing Automation and builds on an existing Salesforce CRM foundation that includes Service Cloud and Experience Cloud. The initiative targeted reducing guest users, improving consent capture for commercial communications, and growing a community of beer aficionados. Salesforce Marketing Cloud was configured to support Loyalty Management, custom segmentation, voucher system integration, and real time data orchestration for hyper personalized marketing experiences. Functional capabilities implemented include tiered loyalty program workflows, segmented buyer and non buyer audience orchestration, campaign automation, and personalized messaging tied to ecommerce events. Interactive experiences such as bespoke label creation and immersive event commerce were instrumented to feed behavioral data back into marketing automation. Architecturally the project integrated Salesforce Commerce Cloud customizations with Service Cloud and Experience Cloud, and layered Marketing Cloud on top to centralize customer engagement. Integrations explicitly included a B2C CRM Connector to streamline service and commerce data flows, a Service and Marketing Cloud connector to coordinate communications, and Data Cloud integration to enable real time segmentation for buyer and non buyer audiences. OSF Digital served as the implementation partner and operated within an ongoing multi year partnership to coordinate connected commerce and marketing systems. Governance centered on consolidated segmentation, voucher and loyalty controls, and synchronized consent and communication workflows across commerce, service, and marketing systems. Outcomes reported from the deployment included a 39.03% increase in revenue, a 26.15% increase in orders, 224.44% growth in visits, a 15% increase in purchase frequency, and a 12% increase in average order value. The combined ecosystem positions Mahou San Miguel to run Marketing Automation at scale while preserving integrated ecommerce and service processes. | |
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Marks & Spencer_x000D_ | Retail | 64000 | $18.1B | United Kingdom | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2023 | In 2023, Marks & Spencer implemented Salesforce Marketing Cloud as a core Marketing Automation platform to support the global expansion of its Sparks loyalty program. The deployment was part of an omnichannel loyalty initiative led with SI OSF Digital, with a June 2023 kick off and a pilot targeted for early 2024, aligning marketing automation, loyalty orchestration, and personalization to nurture customer relationships at scale. The implementation configured Salesforce Marketing Cloud automation and journey capabilities to manage membership lifecycle communications, welcome and onboarding flows, and targeted promotional journeys tied to loyalty events. Salesforce Loyalty Management was implemented in parallel to define program rules and entitlements, while Einstein was enabled to support personalized messaging and predictive audience selection, creating a closed loop between loyalty triggers and marketing campaigns. Integrations were executed to connect Salesforce Loyalty Management, Salesforce Commerce Cloud, the internal data warehouse and analytical systems, and Salesforce Marketing Cloud, closing Customer 360 for Sparks International. The solution was configured to operate across 25 countries, in six languages and 20 currencies, enabling centralized orchestration of loyalty-driven campaigns and localized execution for commercial and CRM teams. Governance and rollout were delivered in a four month implementation phase and transitioned into an ongoing engagement with OSF Digital to enhance Marketing Cloud automation and journeys. Reported outcomes from the deployment include a 2 percent uplift in revenue, new Sparks sign ups exceeding targets by 89 percent, a 46 percent increase in sales penetration for Sparks members, and a 13 percent rise in average order value after enrollment, demonstrating early commercial impact tied directly to the integrated Salesforce Marketing Cloud Marketing Automation deployment. | |
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Retail | 64000 | $18.1B | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2023 |
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Consumer Packaged Goods | 2000 | $500M | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2024 |
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Retail | 4369 | $520M | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2022 |
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Retail | 300 | $65M | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2021 |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2024 |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Experience Cloud | Customer Engagement,Customer Experience | 2020 |
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Retail | 800 | $91M | Germany | Salesforce | Salesforce Commerce Cloud | eCommerce | 2019 |
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IT Decision Makers and Key Stakeholders at OSF Digital
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Buyer Intent: Companies Evaluating OSF Digital Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OSF Digital software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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OSF Digital System Integrator / VAR Profile
OSF Digital is a system integrator and technology consulting firm headquartered in Quebec, Canada, with approximately 2200 employees and annual revenues of $300M.
OSF Digital implements and supports enterprise applications across markets such as CRM and eCommerce.
APPS RUN THE WORLD tracks 12 verified OSF Digital software implementations across industries and regions, including: Mahou San Miguel where OSF Digital implemented Salesforce Service Cloud, Mahou San Miguel where OSF Digital implemented Salesforce Marketing Cloud, and Marks & Spencer_x000D_ where OSF Digital implemented Salesforce Marketing Cloud.
OSF Digital has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing OSF Digital partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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