Braintree, 02184-5203, MA,
United States
Partners Communications
Partners Communications, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Partners Communications collaboration with software players such as Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Partners Communications | Mitel | Mitel Teamwork | Collaboration | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Cobalt Benefits Group | Insurance | 200 | $30M | United States | Mitel | Mitel Teamwork | Collaboration | 2020 |
In 2020 Cobalt Benefits Group implemented Mitel Teamwork alongside a Mitel MiCloud Connect cloud phone system to enable business continuity. The deployment enabled about 185 employees to work from home while centralizing voice and messaging under a cloud telephony architecture.
Mitel Teamwork was provisioned as the Collaboration layer, providing persistent messaging, workspace collaboration, and shared channels for customer-service and administrative teams. The implementation included MiCloud Connect automatic call distributor configuration and enhanced call reporting, delivering unified voice and collaboration capabilities across customer service workflows.
Partners Communications led the implementation and Partners Technology reported about $5,000 per month in telco cost savings. The solution combined MiCloud Connect voice services with Mitel Teamwork messaging, with configuration work focused on ACD routing, call reporting feeds, and user provisioning workflows for customer-service and admin functions.
Operational scope targeted the companys core service and administration functions, enabling remote work for the majority of staff and aligning contact center routing with persistent team collaboration. Governance activities centered on call routing policies, reporting governance, and user access workflows to support ongoing remote operations and collaboration consistency.
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Buyer Intent: Companies Evaluating Partners Communications Services
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