London, EC1M 4BH,
United Kingdom
Rostrvm Solutions
Rostrvm Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Rostrvm Solutions collaboration with software players such as Cisco Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Rostrvm Solutions | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Aston Villa F.C. | Leisure and Hospitality | 1600 | $70M | United Kingdom | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | 2014 |
In 2014 Aston Villa F.C. implemented Cisco Rostrvm CallGuide in its Consumer Sales contact centre. The deployment used Cisco Rostrvm CallGuide as the club's Call Center application to manage inbound and outbound campaigns across ticketing and supporter engagement workflows.
The implementation configured core rostrvm suite capabilities, principally agent scripting, campaign management for outbound and inbound contact flows, and call recording for quality and compliance. Cisco Rostrvm CallGuide was instrumented to provide scripted agent guidance and session capture to support renewals and ticket sales processes.
Rostrvm Solutions provided and supported the CallGuide technology for the UK-based Consumer Sales contact centre, operating alongside the club's contact handling and ticketing operations. Operational scope focused on fan engagement, renewals and ticketing business functions within Aston Villa F.C.'s sales organization in the United Kingdom.
Governance and rollout were delivered with vendor support from Rostrvm Solutions and vendor technology from Cisco Systems, with operational adoption centered in the Consumer Sales team. The deployment was publicly recognized with an industry award for Best use of Technology, reflecting successful adoption of the rostrvm suite in a sports club contact centre environment.
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