Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Verint Systems, Avaya and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Construction and Real Estate | 3000 | $1.8B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 | In 2016 HomeServe implemented Verint Speech Analytics as a core Speech Recognition AI capability to extract structured insight from its voice channel. HomeServe is one of the UK’s leading home assistance providers, its contact centres handle close to 2 million calls each year, and the deployment targeted improved contact centre quality monitoring and customer engagement analytics. HomeServe engaged Sabio to deploy Verint Speech Analytics and build a complete language model, configuring 54 speech categories that encapsulated themes such as emotion, positive language, vulnerable customers, knowledge gaps, and confusion. The Verint Speech Analytics implementation was configured to transcribe and analyse 100 percent of recorded calls, automatically surfacing keywords, phrases, categories, and themes, and it included speaker separation to distinguish customer and agent language for more accurate attribution. The solution was integrated with HomeServe’s existing call recording platform for end-to-end ingestion and indexing of voice interactions, and operational scope focused on contact centre operations across the company’s nationwide network. Initial projects targeted analysing hold times and tracking repeat calls, using category tagging and number-level analysis to identify departments responsible for long hold times, high transfer volumes, and repeat caller patterns. Governance and process transformation were formalised through cross-functional reviews where analytics outputs were presented to business owners, who developed and tested new processes to address identified issues. Verint Speech Analytics identified that approximately 20 percent of voice interactions were repeat calls, with document-related callbacks and incorrectly transferred calls accounting for almost a third of those repeats, and process changes based on the findings reduced hold times by an average of 20 seconds per call. The deployment also enabled collaboration between digital and contact centre teams to apply voice-derived insights to online customer journey issues. | |
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2019 | In 2019, Thames Water implemented Verint Interaction Recording as part of a Call Tracking and Recording deployment across its Swindon customer service operations. The implementation targeted both the front office contact centre and the back office, covering approximately 350 front office agents and 350 back office staff, and was aligned with a wider New Start programme that included a new ACD platform rollout. The technical implementation combined Verint Interaction Recording with Verint Impact 360 Quality Monitoring and Verint Impact 360 Workforce Management modules to provide unified capture, QA and scheduling capabilities. Verint Interaction Recording was configured to support full call capture and indexed search for QA workflows, while the Impact 360 Workforce Management module replaced spreadsheet planning with scheduled forecasting, shift rostering, and automated leave handling. Deployment architecture integrated the Verint suite with the newly provisioned ACD platform across contact centre and back-office telephony to enable end to end visibility of inbound and outbound activity. Sabio acted as the systems integrator for the programme, delivering platform configuration and telephony integrations for the Verint Systems solution. The scope remained concentrated on the Swindon site but unified previously distinct PBX and ACD environments into a common recording and reporting layer. Operational governance shifted from a fragmented model to centralized planning and forecasting, consolidating the separate front office planning team and informal back-office scheduling into a single WFM-driven process. Workforce management automation processed over 20,000 holiday requests and centralized adherence monitoring, reducing dependence on individual planners and standardizing break and shift policies across business functions responsible for account management, operations, and partner engagement. Explicit outcomes reported from the implementation include a 100 percent improvement in planning productivity, optimisation equivalent to more than ten full time agent positions, an increase in adherence from 81 percent to 97 percent, and measurable increases in back-office call visibility that supported more accurate scheduling. The Verint Interaction Recording and associated Impact 360 modules contributed to centralized resource planning and quality monitoring, supporting Thames Water’s objective to improve regulated customer service performance. | |
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Insurance | 3000 | $2.1B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2016 | In 2016 Liverpool Victoria United Kingdom implemented Avaya Aura Contact Center as its Call Center platform and engaged Sabio to provide ongoing support for its business-critical contact centre environment. The deployment supports over 3,000 LV= agents and positions Avaya Aura Contact Center as the operational hub for customer engagement and inbound contact handling across the insurer’s service operations. The technical footprint centers on Avaya Aura Contact Center alongside an Avaya Aura Communication Manager platform and Avaya Workforce Optimisation solutions, reflecting a Call Center implementation focused on contact routing, agent desktop capabilities, and workforce optimisation workflows. Sabio’s engagement included configuration and operational support for these modules, and the provider deployed its Monitoring-as-a-Service offering to deliver proactive service management and availability monitoring for the Avaya estate. Operational coverage is UK focused and concentrates on customer engagement and member service functions, with Sabio operating a dedicated Support Centre that resolves 93% of incidents in-house according to the provider’s reported performance. Sabio’s team holds extensive Avaya accreditations and Avaya Connect Platinum Partner status, which underpins support for P1 incident response and continuity of the Avaya Aura Contact Center platform. Governance and process work included Sabio Enhanced Support consultancy, which extended beyond reactive support to include technology roadmap planning and a recommendation to improve LV= PCI Audit processes that was reported to have unlocked a significant saving. Monitoring-as-a-Service and lifecycle support were embedded into the support model to provide ongoing service management and to inform future customer engagement technology decisions. | |
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Professional Services | 10 | $361M | United Kingdom | Verint Systems | Verint Workforce Management Task Management | Task Management | 2016 |
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IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as AI-Powered Application, CRM and HCM.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: HomeServe where Sabio implemented Verint Speech Analytics, Thames Water where Sabio implemented Verint Interaction Recording, and Liverpool Victoria United Kingdom where Sabio implemented Avaya Aura Contact Center.
Sabio has a strategic VAR/SI partnership with Verint Systems and Avaya, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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