Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Utilities | 15630 | $13.7B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2017 | Scottish and Southern Energy (SSE) engaged Sabio in 2017 to replace a legacy telephony estate with Avaya Call Management System (Call Center category) as part of a broader infrastructure modernization contract running Nov 2017–Jul 2020. Sabio deployed the Avaya Call Management System and upgraded Avaya telephony across two Welsh sites, positioning the new call-management application to operate alongside the refreshed enterprise telephony stack. The Avaya implementation was delivered in conjunction with extensive platform work: a new Hyper‑V farm replaced an existing VMware farm, Windows servers were standardized to Server 2012/2019, Oracle databases were upgraded to 12c/12.1/12.2, and on‑prem storage was consolidated onto 3PAR and new Linux REL7.15 ESS. Additional system-level changes tied into the roll‑out — Opralog, WGS, EPC and HGS service updates, migration of live services from Power5 to Power7 mainframes, CS10 document management upgraded to CS16.2, and Citrix farms moved to a supportable 7.15 release with remote working capacity expanded from 2,000 to 20,000 users — indicating the Avaya Call Management deployment was integrated into SSE’s wider, enterprise-scale datacenter and desktop modernization program. | |
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Insurance | 3000 | $2.1B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2016 | In 2016 Liverpool Victoria United Kingdom implemented Avaya Aura Contact Center as its Call Center platform and engaged Sabio to provide ongoing support for its business-critical contact centre environment. The deployment supports over 3,000 LV= agents and positions Avaya Aura Contact Center as the operational hub for customer engagement and inbound contact handling across the insurer’s service operations. The technical footprint centers on Avaya Aura Contact Center alongside an Avaya Aura Communication Manager platform and Avaya Workforce Optimisation solutions, reflecting a Call Center implementation focused on contact routing, agent desktop capabilities, and workforce optimisation workflows. Sabio’s engagement included configuration and operational support for these modules, and the provider deployed its Monitoring-as-a-Service offering to deliver proactive service management and availability monitoring for the Avaya estate. Operational coverage is UK focused and concentrates on customer engagement and member service functions, with Sabio operating a dedicated Support Centre that resolves 93% of incidents in-house according to the provider’s reported performance. Sabio’s team holds extensive Avaya accreditations and Avaya Connect Platinum Partner status, which underpins support for P1 incident response and continuity of the Avaya Aura Contact Center platform. Governance and process work included Sabio Enhanced Support consultancy, which extended beyond reactive support to include technology roadmap planning and a recommendation to improve LV= PCI Audit processes that was reported to have unlocked a significant saving. Monitoring-as-a-Service and lifecycle support were embedded into the support model to provide ongoing service management and to inform future customer engagement technology decisions. | |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2010 | In 2010, RBC Brewin Dolphin implemented Avaya Aura Communication Manager as its enterprise telephony platform to support 2200 employees and 500 wealth managers. The Avaya Aura Communication Manager deployment was executed as a Call Center and voice infrastructure program with SI Sabio, and included engineering and operational responsibility for Avaya CM telephony, a Cisco network, two MPLS networks, 40 UK offices and four data centres. The implementation centered on Avaya Aura Communication Manager for core telephony switching, call routing and contact centre control, with operational ownership for provisioning, roadmap and risk management. Operational teams included a 16 engineer support organization responsible for telephony operations across the firm and a separate team of 10 engineers accountable for infrastructure across 40 offices, covering network, telephony and site services. Integrations and network architecture included two resilient Verint voice recording systems integrated in London and Newcastle to meet FSA regulations, and a dual core BT MPLS active active design that consolidated previous wide area connectivity. The program delivered end to end network and site work including management of 12 office moves with vendor ordering and circuit delivery, communications room design, and installation of hardware for network, telephony, UPS and air conditioning, while the service model covered service delivery, service review, change, problem, incident and supplier management. Governance combined technical consulting for telecom projects with formal project planning, analysis, implementation and resource deployment. The program negotiated a new contract that realized cost savings of 2 million and the BT MPLS active active core increased bandwidth ten fold while reducing network service related incidents by 95 percent, and teams developed business cases and benefit analyses for adoption of emerging technologies. | |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura | Collaboration | 2010 |
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IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as CRM and Collaboration.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: Scottish and Southern Energy where Sabio implemented Avaya Call Management System, Liverpool Victoria United Kingdom where Sabio implemented Avaya Aura Contact Center, and RBC Brewin Dolphin where Sabio implemented Avaya Aura Communication Manager.
Sabio has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.