London, SE1 0SU,
United Kingdom
Sabio
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Verint Systems, Twilio and Hallmark Solutions empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Compare The Market | Professional Services | 10 | $361M | United Kingdom | Verint Systems | Verint Workforce Management Task Management | Task Management | 2016 | In 2016, Compare The Market implemented Verint Workforce Management Task Management. The deployment was delivered by Sabio and paired Verint Workforce Management with Verint Operations Manager to centralize attendance, capacity and workload data across back-office and contact centre teams in the United Kingdom. Verint Workforce Management Task Management was configured to support scheduling, attendance tracking and capacity planning workflows, with inferred use of task allocation and automation modules derived from the integrated Workforce Management and Operations Manager architecture. Configuration prioritized rule-based scheduling and automated task assignment to reduce manual roster adjustments and streamline shift orchestration. The implementation integrated workforce management data with operations monitoring through Verint Operations Manager, unifying headcount availability, forecast inputs and real-time workload signals across contact centre and back-office functions. Operational coverage focused on UK sites and contact centre operations, creating a single source of truth for staffing and workload distribution. Governance was established during the Sabio-led rollout to standardize attendance processing and forecasting processes, shifting core workforce management activities into the Verint platform. The deployment cut manual attendance processing and improved forecasting accuracy in the UK, as reported in the source. | |
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RBC Brewin Dolphin | Banking and Financial Services | 2200 | $617M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2010 | In 2010, RBC Brewin Dolphin implemented Verint Workforce Management. Verint Systems announced that implementation alongside a next generation deployment of Impact 360 Recording from Verint Witness Actionable Solutions, positioning recording as an extension of the bank’s Verint call recording footprint. The deployment created a full time, multi site recording infrastructure to support front and back office operations across 39 regional offices. Brewin Dolphin expanded an existing base of approximately 500 Impact 360 Recording licenses with an additional 1,700 licenses to achieve full recording coverage for all front and back office staff regardless of location, and configured recording to flow into a central hub with a regional disaster recovery center for resilience. The implementation was secured by Verint partner Sabio and explicitly framed to meet regulatory governance needs, including the Financial Services Authority Treating Customers Fairly obligations cited by Brewin Dolphin. The configuration emphasized reliability, security, and centralized retention of customer interaction records to support supervision and management information across the firm’s U K network. Verint Workforce Management, in the Workforce Management category, was deployed to align recording infrastructure with operational oversight and compliance workflows, enabling centralized capture and retention of voice interactions across Brewin Dolphin’s regional footprint. The architecture combined Impact 360 Recording full time capture, central hub storage and regional disaster recovery to deliver a resilient, compliance oriented recording platform. | |
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Thames Water | Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2019 | ||
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Construction and Real Estate | 3000 | $1.8B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 |
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2019 |
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Insurance | 1200 | $759M | Netherlands | Twilio | Twilio Flex | Call Center | 2020 |
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Utilities | 8000 | $3.4B | United Kingdom | Hallmark Solutions | Hallmark GetGot | Recruiting | 2019 |
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Retail | 64000 | $18.1B | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2016 |
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Professional Services | 26389 | $781M | Sweden | Avaya | Avaya Omni Agent | Call Center,Customer Support | 2017 |
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Government | 3300 | $3.4B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2010 |
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Buyer Intent: Companies Evaluating Sabio Services
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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