Sydney, 2000, NSW,
Australia
SequenceShift
SequenceShift, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. SequenceShift collaboration with software players such as Eway empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| SequenceShift | Eway | eWAY Online Payments | Payment Processing | ERP Financial Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Deaf Connect Australia | Non Profit | 950 | $45M | Australia | Eway | eWAY Online Payments | Payment Processing | 2022 |
In 2022 Deaf Connect Australia engaged SequenceShift and eWAY to implement eWAY Online Payments to process agent-assisted and self-service phone payments for its charity lottery in Australia. The engagement is centered on Payment Processing and targeted the fundraising payment flows, contact centre payment operations, and self-service telephone checkout channels.
SequenceShift served as the implementation partner integrating agent-assisted workflows and self-service phone channels with the eWAY Online Payments gateway. The architecture retained sensitive card data within SequenceShift and eWAY PCI environments, isolating cardholder data from Deaf Connect operational systems while routing authorization and settlement through the eWAY payment gateway.
Operational coverage included the charity lottery sales function across Australia, phone sales agents, and automated self-service IVR payment paths, with configuration work focused on agent-assisted payment screens, secure payment session handoffs, and gateway configuration. Technical scope emphasized secure data routing and contact centre interface integration to support continuous uptime and reliable transaction processing.
Governance concentrated on PCI-DSS compliance and card data handling controls, with SequenceShift coordinating the rollout and operational controls and eWAY managing payment processing and settlement. After going live in 2022 Deaf Connect reported an 87% reduction in lost selling hours and much-improved uptime.
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