Lima, 15036,
Peru
Soluciones M4G
Soluciones M4G, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Soluciones M4G collaboration with software players such as Zoho Corp. empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Soluciones M4G | Zoho Corp. | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
Pacífico Seguros | Insurance | 5000 | $135M | Peru | Zoho Corp. | Zoho SalesIQ | Chatbots and Conversational AI | 2018 | In 2018, Pacífico Seguros implemented Zoho SalesIQ, deploying a Chatbots and Conversational AI solution from Zoho Corp. The initiative was led by Soluciones M4G and focused on digitizing real time customer engagement for Pacífico Seguros, a Peruvian insurer with approximately 5000 employees. Deployment targeted the corporate website and primary digital touchpoints to support customer service and commercial teams. The Zoho SalesIQ implementation was configured with a web chat widget, conversational bot flows for automated responses, real time visitor monitoring, proactive messaging, and routing rules for chat assignment. Configuration included automated lead capture forms and session transcript retention to support sales qualification and service triage. Zoho SalesIQ was tailored to enforce role based access for agents and to capture structured interaction data for downstream processing. Integrations centered on Zoho CRM, synchronizing captured leads and creating service records to maintain continuity between conversational interactions and CRM activities. Soluciones M4G executed the integration and data mapping, embedding the SalesIQ client across Pacífico Seguros web properties and establishing real time synchronization between the conversational layer and CRM records. The architecture emphasized event driven interaction flows from the chat layer into core commercial systems. Governance and rollout followed a phased approach by business function with training and operational handover to IT and customer service teams. Implementation work included configuration of routing and escalation workflows to align with existing service processes, agent onboarding, and administrative governance for chat operation. Soluciones M4G retained implementation responsibility through deployment and stabilization. |
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Soluciones M4G Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||