Sao Paulo, 04538-132,
Brazil
Somos CRM Services
Somos CRM Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Somos CRM Services collaboration with software players such as TOTVS empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Somos CRM Services | TOTVS | TOTVS Fluig | Business Process Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
B&F Dias Brazil | Manufacturing | 150 | $25M | Brazil | TOTVS | TOTVS Fluig | Business Process Management | 2019 |
In 2019, B&F Dias Brazil deployed TOTVS Fluig as a Business Process Management application to automate production planning and control processes. The Brazil project was delivered by Somos CRM Services and complemented a revitalized TOTVS RM implementation to integrate process reporting and strengthen ERP adherence.
TOTVS Fluig was configured to support PCP process automation, using workflow orchestration, form based apontamento reporting, and process reporting consolidation to reduce manual data entry on the shop floor. The implementation emphasized process capture and electronic approval flows, aligning production apontamento inputs with transactional records in TOTVS RM.
Operational coverage focused on manufacturing operations and production planning teams in Brazil, where Fluig replaced paper and ad hoc digital reporting with standardized apontamento workflows. Integration work concentrated on synchronizing process reports with the existing TOTVS RM ledger to improve ERP alignment and enforce process discipline.
Governance changes included formalized apontamento procedures and workflow driven signoffs to improve ERP adherence, with Somos CRM Services managing rollout and configuration. The program produced measurable gains in process automation and ERP adherence, reducing manual work and improving production apontamento reporting as described in the case study.
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