Sonda
Teatinos 500,
Santiago de Chile, x,
Chile
Santiago de Chile, x,
Chile
56 22 657 5000
Professional Services
Sonda
List of Software Implementations where Sonda is Reseller or System Integrator
Sonda, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sonda collaboration with software players such as MonetPlus, BMC Software and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sonda is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sonda | BMC Software | BMC Helix Chatbot | Chatbots and Conversational AI | AI-Powered Application |
| Sonda | MonetPlus | Switchio Card Management | Card Personalization | ERP Services and Operations |
List of Software Implementations where Sonda is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Efe Chile | Transportation | 2105 | $112M | Chile | MonetPlus | Switchio Card Management | Card Personalization | 2025 | In 2025, Efe Chile implemented Switchio Card Management. The deployment used Switchio Card Management, a Card Personalization application, to enable an open loop contactless payment platform across Valparaíso's multimodal network including electric buses, trolleybuses, elevators and the Limache–Puerto commuter train, supporting payments and transport operations in Latin America. Switchio Card Management was configured to support open loop contactless transaction processing, credential provisioning and lifecycle controls consistent with Card Personalization solutions. While the MonetPlus case study emphasizes payment acceptance and systems integration, card personalization involvement is inferred from the Card Personalization classification and from standard personalization workflows such as card encoding and credential issuance. The MonetPlus case study credits technological integration alongside Efe Chile, Mastercard and SONDA, and Sonda acted as the system integrator for the rollout. Integrations focused on certification and interoperability between transit acceptance points and payment networks, aligning vehicle readers, station access points and commuter rail acceptance with the centralized card management layer. Governance and rollout combined stakeholder coordination among Efe Chile, Mastercard, MonetPlus and Sonda to align testing, certification and phased service activation across operators. The implementation improved boarding speed and enabled integrated fares across modes as noted in the MonetPlus 2025 case study. | |
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | BMC Software | BMC Helix Chatbot | Chatbots and Conversational AI | 2021 | In 2021 Coomeva Colombia deployed BMC Helix Chatbot as part of a broader BMC Helix Digital Workplace rollout delivered by partner Sonda as a managed service. The deployment centralized IT service management and targeted IT service desk and end-user support functions across Coomeva's operations in Colombia, implementing Chatbots and Conversational AI capabilities embedded in the Helix platform. The implementation configured BMC Helix Chatbot to handle self-service ticketing workflows, conversational FAQ triage, service catalog access and automated ticket creation and routing. Configuration emphasized knowledge-driven conversational responses and workflow triggers to move conversational engagements into BMC Helix incident and request records, aligning virtual agent flows with ITSM automation and service catalog modules. Operational coverage included countrywide rollout across Coomeva entities in Colombia, and the project accelerated integration of new entities into the central ITSM environment. The deployment model used Sonda as a managed service provider, centralizing platform operations, change control and platform updates under a single operational governance construct. Governance and process changes focused on shifting volume to self-service and standardizing intake via the virtual agent, with results reported as approximately 28% higher self-service ticketing and about 20% fewer phone-based tickets. BMC Helix Chatbot was positioned as a primary conversational entry point into Coomeva's centralized ITSM, supporting faster onboarding of new organizational units. |
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IT Decision Makers and Key Stakeholders at Sonda
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Sonda Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sonda software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Sonda System Integrator / VAR Profile
Sonda is a system integrator and technology consulting firm headquartered in Santiago de Chile, Chile, with approximately 13522 employees and annual revenues of $1.1B.
Sonda implements and supports enterprise applications across markets such as ERP Services and Operations and AI-Powered Application.
APPS RUN THE WORLD tracks 2 verified Sonda software implementations across industries and regions, including: Efe Chile where Sonda implemented Switchio Card Management, and Coomeva Colombia where Sonda implemented BMC Helix Chatbot.
Sonda has a strategic VAR/SI partnership with MonetPlus and BMC Software, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sonda partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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