Spectrum Mobile
501 Cascade Pt Ln Ste 103,
Cary, 27513-5787, NC,
United States
Cary, 27513-5787, NC,
United States
1 919-336-2500
Professional Services
Spectrum Mobile
List of Software Implementations where Spectrum Mobile is Reseller or System Integrator
Spectrum Mobile, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Spectrum Mobile collaboration with software players such as BMC Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Spectrum Mobile is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Spectrum Mobile | BMC Software | BMC Remedy Action Request System | IT Service Management | ITSM |
List of Software Implementations where Spectrum Mobile is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Collins Aerospace | Aerospace and Defense | 80000 | $28.3B | United States | BMC Software | BMC Remedy Action Request System | IT Service Management | 2019 |
In 2019 Collins Aerospace deployed BMC Remedy Action Request System as the core platform for an IT Service Management initiative supporting its airport IT managed services group. The deployment paired the BMC Remedy Action Request System with a field technician mobile application to provide direct, real-time access to incident records and acknowledgement workflows at point of service across more than 40 airports, and the rollout involved implementation support from Spectrum Mobile.
The implementation centered on incident management capabilities within BMC Helix ITSM and BMC Remedy Action Request System, with configuration focused on mobile-triggered ticket creation, rapid acknowledgement workflows, and repair dispatch orchestration. Standard IT Service Management functional terminology such as incident capture, acknowledgement, assignment, and status updates was applied to streamline field-to-back-end processes and reduce manual handoffs.
Integration architecture linked the mobile application to the BMC Helix ITSM and BMC Remedy Action Request System back-end to synchronize ticket state, timestamps, and technician acknowledgements in near real time, enabling end-to-end visibility for airport operations and field service teams. Operational coverage explicitly included the airport IT managed services organization and field technicians working onsite at more than 40 airport locations, consolidating incident handling under the IT Service Management platform.
Governance changes concentrated on formalizing mobile-first acknowledgement procedures and updating incident response workflows to prioritize rapid field confirmations and repair initiation. The deployment produced reported outcomes including approximately 2,200 man-hours saved per year and a reduction in acknowledgement time from about 8 minutes to about 2 minutes, reflecting measurable operational efficiency gains tied directly to the BMC Remedy Action Request System integration.
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IT Decision Makers and Key Stakeholders at Spectrum Mobile
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Buyer Intent: Companies Evaluating Spectrum Mobile Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Spectrum Mobile software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Spectrum Mobile System Integrator / VAR Profile
Spectrum Mobile is a system integrator and technology consulting firm headquartered in Cary, United States, with approximately 20 employees and annual revenues of $2M.
Spectrum Mobile implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 1 verified Spectrum Mobile software implementations across industries and regions, including: Collins Aerospace where Spectrum Mobile implemented BMC Remedy Action Request System.
Spectrum Mobile has a strategic VAR/SI partnership with BMC Software, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Spectrum Mobile partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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