Spinnaker Support
5445 DTC Parkway, Suite 850,
Greenwood Village, 80111, CO,
United States
Greenwood Village, 80111, CO,
United States
1 877-476-0576
Professional Services
Spinnaker Support
List of Software Implementations where Spinnaker Support is Reseller or System Integrator
Spinnaker Support, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Spinnaker Support collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Spinnaker Support is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Spinnaker Support | Oracle | Oracle E-Business Suite | ERP Financial | ERP |
| Spinnaker Support | Oracle | Oracle E-Business Suite HRMS | Core HR | HCM |
| Spinnaker Support | Oracle | Oracle HCM Time and Labor | Time and Attendance | HCM |
| Spinnaker Support | Oracle | Oracle iExpense | Expense Management | ERP |
| Spinnaker Support | Oracle | Oracle Inventory Management | Inventory Management | SCM |
| Spinnaker Support | Oracle | Oracle Transportation Management System | Transportation Management | SCM |
List of Software Implementations where Spinnaker Support is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Merichem Company | Distribution | 450 | $70M | United States | Oracle | Oracle E-Business Suite | ERP Financial | 2016 |
In 2016, Merichem Company engaged Spinnaker Support to assume full third-party maintenance and support responsibilities for its Oracle E-Business Suite environment, driven by an urgent need to reduce costs as oil price declines compressed IT budgets. The decision to move to third-party application support was motivated by an inability to negotiate pricing and product scope with the vendor, mounting dissatisfaction with vendor support responsiveness on EBS 12.1.3, and a requirement to lower internal operational overhead while preserving upgrade options.
The Oracle E-Business Suite implementation remained on release 12.1.3 and was supported as an ERP Financial platform across core transactional and back office stacks. The technical footprint included Oracle Enterprise Linux v2.6.18, Oracle Virtual Machine, Oracle Database 11g, and WebLogic Suite, and functional modules covered Financials, Human Resources, Oracle Time & Labor, Sales, Order Management, Inventory, Quality, Supply Chain Planning, Procurement, Process Manufacturing OPM, Oracle Transportation Management OTM, Self Service, Projects, iExpense, Integrations, and Application Administrator. Merichem maintained an archival of 12.2 to preserve an upgrade path and to enable the company to define its own upgrade timeline rather than be forced by a vendor roadmap.
Operational coverage extended across finance, HR, sales and order management, supply chain and manufacturing, transportation, procurement, and project accounting, with integrations retained to support transactional flows between these domains. Merichem kept a compact internal IT footprint dedicated to Oracle technologies, and the engagement explicitly required rapid knowledge transfer and a comprehensive archive of configuration and update artifacts within a 30 day window.
Spinnaker Support provided a full service, comprehensive support model with an assigned senior team of Oracle software engineers, onshore EBS middleware and database support, full stack security and vulnerability protection, and ongoing tax and regulatory update support. Governance and commercial terms were restructured to a flexible contract model that allows scaling of services and fees based on actual software usage and call volumes, and the provider archived 12.2 for future upgrade options. Outcomes explicitly reported by Merichem include a significant annual support cost reduction greater than 55 percent, reduced internal IT workload, and improved quality and responsiveness of application support under the third-party model.
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Merichem Company | Distribution | 450 | $70M | United States | Oracle | Oracle HCM Time and Labor | Time and Attendance | 2016 |
In 2016 Merichem Company implemented Oracle HCM Time and Labor as part of its Oracle E-Business Suite 12.1.3 environment to address Time and Attendance requirements across the enterprise. The decision was driven by constrained IT budgets and a need to reduce support spend while improving service quality, given a small internal IT staff and prior platform hosting offload in 2013.
The deployment emphasized Oracle HCM Time and Labor capabilities for time capture, timesheet management, time rules enforcement, and labor reporting, integrated with Human Resources and self service workflows. The wider EBS footprint included Financials, Human Resources, Oracle Time & Labor, Sales, Order Management, Inventory, Quality, Supply Chain Planning, Procurement, Process Manufacturing, Oracle Transportation Management, Self Service, Projects, and iExpense, and configurations preserved module-level interoperability through existing Integrations and the Application Administrator function.
Architecturally the environment remained on Oracle E-Business Suite 12.1.3 running on Oracle Enterprise Linux v2.6.18 with Oracle Virtual Machine, Oracle Database 11g and WebLogic Suite, while Spinnaker Support delivered the operational support layer. Integrations across time, payroll adjacent processes and downstream self service interfaces were maintained, and Spinnaker produced a full archival of a 12.2 environment to allow Merichem to define its own upgrade timeline.
Governance and support processes were restructured under a Spinnaker Support engagement, which assigned a senior team of Oracle software engineers, provided full stack security and vulnerability protection, and delivered tax and regulatory update support plus knowledge transfer to reduce internal workload. Contract terms were made flexible to scale with actual software usage and call volumes, and the engagement yielded a stated annual support cost reduction greater than 55 percent while preserving future upgrade options through the archived 12.2 snapshot.
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Merichem Company | Distribution | 450 | $70M | United States | Oracle | Oracle iExpense | Expense Management | 2016 |
In 2016, Merichem Company engaged Spinnaker Support to provide third-party application and platform support for Oracle iExpense. The engagement targeted Oracle iExpense as the Expense Management solution and was driven by a requirement to reduce annual support costs and improve support quality while maintaining the Oracle E-Business Suite 12.1.3 estate.
The deployed architecture consisted of Oracle E-Business Suite 12.1.3 running on Oracle Enterprise Linux v2.6.18 and Oracle Virtual Machine, backed by Oracle Database 11g and WebLogic Suite. Functional modules supported and managed included Financials, Human Resources, Oracle Time & Labor, Sales, Order Management, Inventory, Quality, Supply Chain Planning, Procurement, Process Manufacturing OPM, Oracle Transportation Management OTM, Self Service, Projects, iExpense, Integrations, and Application Administrator. Oracle iExpense was implemented to support employee expense capture, approval routing, and reimbursement processing within Financials and Self Service workflows.
Spinnaker Support provisioned an on-shore EBS, Middleware, and Database support team and delivered a full service support model with full stack security and vulnerability protection, and support for tax and regulatory updates. The engagement included a comprehensive archival of a 12.2 baseline for future upgrade options, completed within less than a 30-day window to meet Merichem’s timeline. Integrations and application administration were retained under the support agreement to preserve cross-module interfaces and scheduled processes.
Governance and operating model changes included a flexible contract that scales support services and fees to actual software usage and call volumes, plus targeted knowledge transfer to reduce internal IT workload and remove the requirement to remain current on patches to remain supported. Outcomes documented in the engagement include a greater than 55% reduction in annual support costs and establishment of a stable third-party support relationship with Spinnaker Support. Merichem Company Oracle iExpense Expense Management now aligns with finance, HR, procurement, and project functions while preserving an explicit upgrade path for future EBS releases.
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Distribution | 450 | $70M | United States | Oracle | Oracle E-Business Suite HRMS | Core HR | 2016 |
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Distribution | 450 | $70M | United States | Oracle | Oracle Inventory Management | Inventory Management | 2016 |
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IT Decision Makers and Key Stakeholders at Spinnaker Support
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Buyer Intent: Companies Evaluating Spinnaker Support Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Spinnaker Support software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Spinnaker Support System Integrator / VAR Profile
Spinnaker Support is a system integrator and technology consulting firm headquartered in Greenwood Village, United States, with approximately 250 employees and annual revenues of $40M.
Spinnaker Support implements and supports enterprise applications across markets such as ERP, HCM and SCM.
APPS RUN THE WORLD tracks 5 verified Spinnaker Support software implementations across industries and regions, including: Merichem Company where Spinnaker Support implemented Oracle E-Business Suite, Merichem Company where Spinnaker Support implemented Oracle HCM Time and Labor, and Merichem Company where Spinnaker Support implemented Oracle iExpense.
Spinnaker Support has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Spinnaker Support partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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