Telia Sweden
Telia Sweden, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Telia Sweden collaboration with software players such as Cisco Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Telia Sweden | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Region Skane | Healthcare | 4000 | $2M | Sweden | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | 2012 |
In 2012, Region Skåne deployed Cisco Rostrvm CallGuide from Cisco Systems as a Call Center platform to consolidate contact routing across its health network. Telia Sweden acted as provider and integrator, delivering Telia’s CallGuide contact-centre platform to a healthcare environment under the Cisco Rostrvm CallGuide implementation model. The deployment consolidated triage and appointment queues across 375 healthcare units, centralizing inbound routing and supporting appointment scheduling and triage business functions. The implementation used rostrvm-based CallGuide capabilities, including scripting, queueing and callback, and exposed callback and estimated queue-time application features to callers, improving accessibility and caller experience as part of the platform rollout. Operational scope covered all 375 units within the regional healthcare estate, with Telia responsible for platform provisioning, contact routing configuration and operational handover to Region Skåne service teams.
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Buyer Intent: Companies Evaluating Telia Sweden Services
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