TOGA
Level 5, 45 Jones Street,
Sydney, 2007, NSW,
Australia
Sydney, 2007, NSW,
Australia
61 2 9356 1000
Construction and Real Estate
TOGA
List of Software Implementations where TOGA is Reseller or System Integrator
TOGA, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. TOGA collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where TOGA is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Grupo Omnilife | Retail | 3500 | $344M | Mexico | Genesys | Genesys Outbound Engagement | Customer Engagement | 2015 |
In 2015, Grupo Omnilife implemented Genesys Outbound Engagement to strengthen its Customer Engagement capabilities, partnering with TOGA for the deployment. The initiative targeted outbound sales and affiliate recovery campaigns in support of Omnilife’s multi-level distribution model and aimed to add prioritization, scalability, and high availability to contact center operations.
The implementation included Genesys Outbound Engagement and Interaction analytics as core modules, with configuration of business rules to prioritize outbound contacts and automate campaign workflows. Real-time and historical visibility into contact center operations was instrumented to enable workload management, campaign prioritization, and supervisor dashboards, while agent-facing tools were provisioned to streamline outbound dialing and contact handling.
Deployment integrated Genesys Outbound Engagement with Omnilife’s existing communication infrastructure and broadened multi-channel and mobile interaction support for contact center staff. Operational coverage focused on customer care, sales outreach, and affiliate recovery processes, and the Genesys Business Consulting team analyzed end-to-end customer and affiliate journeys to inform process design and system configuration, with TOGA executing implementation tasks.
Governance changes established business rule management and new workflow structures for campaign prioritization and agent supervision. Outcomes documented by the vendor included a 20% increase in agent productivity, a 25% increase in customer retention, higher contact rates, improved sales conversion, reduced handling times, and a positive return on investment within seven months.
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IT Decision Makers and Key Stakeholders at TOGA
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Buyer Intent: Companies Evaluating TOGA Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating TOGA software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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TOGA System Integrator / VAR Profile
TOGA is a system integrator and technology consulting firm headquartered in Sydney, Australia, with approximately 2500 employees and annual revenues of $191M.
TOGA implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified TOGA software implementations across industries and regions, including: Grupo Omnilife where TOGA implemented Genesys Outbound Engagement.
TOGA has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing TOGA partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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