Alderley Edge, SK9 7JP,
United Kingdom
TTNC United Kingdom
TTNC United Kingdom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. TTNC United Kingdom collaboration with software players such as Yealink, Ziff Davis and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| TTNC United Kingdom | Yealink | Yealink IP Phones | PBX, VoiP and Phone Systems | Collaboration |
| TTNC United Kingdom | Ziff Davis | Ziff Davis eReceptionist | PBX, VoiP and Phone Systems | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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IPS Fire & Security United Kingdom | Professional Services | 10 | $1M | United Kingdom | Yealink | Yealink IP Phones | PBX, VoiP and Phone Systems | 2017 |
In 2017, IPS Fire & Security implemented Yealink IP Phones alongside a Cloud PBX solution delivered by TTNC United Kingdom. The 2017 deployment is categorized under PBX, VoiP and Phone Systems and was targeted at strengthening customer-facing communications and CRM workflows for the company.
TTNC United Kingdom provisioned the Cloud PBX and deployed Yealink IP Phones as desk endpoints, configuring core PBX capabilities including IVR and advanced call routing. The Yealink IP Phones were integrated with IPS's CRM and instrumented for real-time call tracking, and were configured to present the correct outbound CLI to recipients.
The UK-focused rollout centralized telephony management in the cloud, simplified handset provisioning and reduced ongoing administration for customer service operations. Outcomes called out in the implementation include improved call routing and IVR capabilities, correct outbound CLI presentation, simplified management and cost savings for IPS Fire & Security's customer-facing communications.
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IPS Fire & Security United Kingdom | Professional Services | 10 | $1M | United Kingdom | Ziff Davis | Ziff Davis eReceptionist | PBX, VoiP and Phone Systems | 2013 |
In 2013, IPS Fire & Security United Kingdom deployed Ziff Davis eReceptionist as a cloud virtual PBX solution within the PBX, VoiP and Phone Systems category. The Ziff Davis eReceptionist implementation focused on introducing virtual number services, IVR and programmable call routing to strengthen customer communications across the UK.
The deployment implemented core functional capabilities of the Ziff Davis eReceptionist platform including virtual number provisioning, interactive voice response configuration, multi-queue call routing and real-time reporting. Configuration work included IVR flow design, routing rules for inbound calls, and administrative access to reporting and call logs to support operational monitoring and day-to-day telephony management.
Integration scope explicitly included CRM integration to support call logging and workflow continuity between telephony and front-office systems. TTNC United Kingdom acted as the systems integrator for the engagement, which began in 2013 and went live the same year, managing provisioning of virtual numbers and the platform configuration for small business operations and customer service functions.
Governance and rollout centered on SI-led configuration, staged provisioning of virtual numbers and IVR scripts, and enablement of real-time reporting for operational oversight. The deployment delivered the stated outcomes of improved call handling, real-time reporting and reduced telephony costs as part of the new cloud PBX setup using Ziff Davis eReceptionist.
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Buyer Intent: Companies Evaluating TTNC United Kingdom Services
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