Chesterfield, S43 4FD,
United Kingdom
Unify Business Solutions
Unify Business Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Unify Business Solutions collaboration with software players such as NEC Software Solutions UK empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Unify Business Solutions | NEC Software Solutions UK | NEC Call Recording | Call Tracking and Recording | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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The Garage Door Company United Kingdom | Retail | 120 | $22M | United Kingdom | NEC Software Solutions UK | NEC Call Recording | Call Tracking and Recording | 2019 |
In 2019, The Garage Door Company United Kingdom deployed NEC Call Recording as part of the NEC MyCalls platform to consolidate incoming calls across multiple branches in its UK contact centre and retail process area. The deployment targeted centralizing inbound call handling to reduce missed sales calls and to provide a single source of recorded interactions for verification and training.
The NEC Call Recording implementation delivered core Call Tracking and Recording capabilities including recorded-call capture, secure storage, and playback for quality review. Configuration emphasized captured audio linked to order events and agent identifiers to support quality assurance, staff training, and order verification workflows.
The project was delivered by Unify Business Solutions and rolled out to the company contact centre and branch call paths, with recorded calls instrumented into standard quality and training processes. The recorded-call program immediately improved call handling and staff training outcomes, reducing lost sales from unanswered calls.
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Buyer Intent: Companies Evaluating Unify Business Solutions Services
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