Fargo, 58103-2237, ND,
United States
Vei Global
Vei Global, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Vei Global collaboration with software players such as Luware empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Vei Global | Luware | Luware Contact Center | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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South Dublin County Council Ireland | Government | 1280 | $395M | Ireland | Luware | Luware Contact Center | Call Center | 2021 | In 2021, South Dublin County Council Ireland implemented Luware Contact Center using the Luware Nimbus platform to modernize its public customer-care contact center. The Call Center deployment was designed to enable flexible working and modern queue management across approximately 1,000 users. The rollout configured 60 queues and provisioned an operator console, centralizing queue routing and agent handling capabilities typical of a Call Center environment. Configuration focused on queue management, operator console workflows, and user presence to support distributed agent work patterns. The solution was integrated with Microsoft 365/Teams to unify telephony, presence, and collaboration for council agents, enabling interactions to surface directly in Teams workflows. Operational coverage targeted citizen service delivery across South Dublin County Council contact center operations in Ireland. Implementation was delivered with implementation partner Vei Global and reduced infrastructure complexity while improving citizen service delivery in Ireland. Governance included a staged rollout of queues and console functionality, aligning operational workflows to the Luware Contact Center platform. |
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Buyer Intent: Companies Evaluating Vei Global Services
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