ViaDialog
152 Boulevard Pereire,
Paris, 75017,
France
Paris, 75017,
France
33 1-77-45-30-00
Communications
ViaDialog
List of Software Implementations where ViaDialog is Reseller or System Integrator
ViaDialog, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ViaDialog collaboration with software players such as ViaSay empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
ViaDialog is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| ViaDialog | ViaSay | ViaSay | Chatbots and Conversational AI | AI-Powered Application |
List of Software Implementations where ViaDialog is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Lyon Aeroports | Transportation | 350 | $233M | France | ViaSay | ViaSay | Chatbots and Conversational AI | 2023 |
In 2023, Lyon Aeroports deployed ViaSay. ViaSay is a Chatbots and Conversational AI application configured to automate routine passenger queries and reduce load on human agents for airport customer service CRM in France.
The implementation configured ViaSay with conversational flows and natural language understanding to triage common inquiries, surface FAQ content, and route complex issues to human handlers. ViaSay was used to automate routine support requests and to manage passenger queries across customer service touchpoints, aligning with standard Chatbots and Conversational AI functional workflows such as intent classification, response orchestration, and escalation triggers.
ViaDialog led the implementation and configured helpdesk and agent handover integrations inferred from vendor materials, enabling structured escalation from automated chat to human agents. The deployment covered customer service operations at Lyon Saint Exupéry Airport and was integrated into existing CRM contact channels to centralize query intake and routing.
Governance changes included updates to agent escalation workflows and operational procedures to accept bot triage and handoff, with ViaDialog coordinating configuration and go live. The project yielded reduced load on human agents and more efficient resource management for airport customer service, consistent with the stated objectives for the ViaSay deployment.
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Parc Asterix France | Leisure and Hospitality | 1462 | $240M | France | ViaSay | ViaSay | Chatbots and Conversational AI | 2023 |
In 2023, Parc Asterix France implemented ViaSay within its Chatbots and Conversational AI stack to establish a 24/7 customer-contact channel that extends its guest support footprint. The ViaSay deployment created an always-on conversational entry point for guest inquiries and routing into the broader service workflow.
The implementation emphasized conversational routing and automated handling of routine guest questions, with configured handover flows to live agents and supervisor monitoring for escalations. ViaSay was configured to manage front-line interactions while enabling supervised oversight and transfer to human agents when needed.
The deployment was delivered by ViaDialog and integrated ViaSay into Parc Asterix France customer service and CRM operations using channel and CRM connectors to support live chat handovers and centralized interaction records. Operational coverage targeted the park s customer service and CRM teams in France, aligning the chatbot with existing contact processes.
Governance changes included revised escalation workflows and supervisor monitoring to manage conversational handovers and agent oversight during peak periods. The rollout improved management of guest interactions and supervisor oversight within Parc Asterix France customer service and CRM operations, as reported by the implementation sources.
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SNCF | Transportation | 276000 | $45.6B | France | ViaSay | ViaSay | Chatbots and Conversational AI | 2023 |
In 2023, SNCF deployed ViaSay as a customer-service and CRM chatbot to automate first-line support, leveraging the Chatbots and Conversational AI application to streamline passenger inquiries and routine service requests. This deployment positions ViaSay within SNCF's customer-service and CRM business function and emphasizes conversational workflows for intent classification and automated response handling.
Implementation and delivery were handled by ViaDialog, which executed integration and rollout activities. The implementation included an explicit Zendesk integration to enable automated ticket deflection, Zendesk ticket creation, escalation pathways and agent handoffs, and configured conversational workflows and scripted response modules to reduce manual case handling.
Operational coverage focused on SNCF customer-service operations across France, supporting frontline CRM teams and contact center workflows. SNCF reported an approximately 50% reduction in Zendesk tickets and improvements in response times and customer satisfaction in France.
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IT Decision Makers and Key Stakeholders at ViaDialog
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating ViaDialog Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ViaDialog software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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ViaDialog System Integrator / VAR Profile
ViaDialog is a system integrator and technology consulting firm headquartered in Paris, France, with approximately 45 employees and annual revenues of $6M.
ViaDialog implements and supports enterprise applications across markets such as AI-Powered Application.
APPS RUN THE WORLD tracks 3 verified ViaDialog software implementations across industries and regions, including: Lyon Aeroports where ViaDialog implemented ViaSay, Parc Asterix France where ViaDialog implemented ViaSay, and SNCF where ViaDialog implemented ViaSay.
ViaDialog has a strategic VAR/SI partnership with ViaSay, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing ViaDialog partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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