Virgin Media Business
500 Brook Drive,
Reading, RG2 6UU,
United Kingdom
Reading, RG2 6UU,
United Kingdom
44 80 0052-1135
Professional Services
Virgin Media Business
List of Software Implementations where Virgin Media Business is Reseller or System Integrator
Virgin Media Business, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Virgin Media Business collaboration with software players such as Enghouse Interactive empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Virgin Media Business is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Virgin Media Business | Cisco Systems | Cisco VoIP | PBX, VoiP and Phone Systems | Collaboration |
| Virgin Media Business | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | CRM |
List of Software Implementations where Virgin Media Business is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2019 |
In 2019, Ascensos Limited implemented Enghouse Interactive Contact Center: Enterprise to establish a Contact Center of the Future at its Motherwell, Scotland facility. The implementation was delivered in partnership with Virgin Media Business and aligned to Ascensos core objective of providing high-quality outsourced contact services to a wide range of clients, supported in part by a regional selective assistance grant from Scottish Enterprise.
The Enghouse Interactive Contact Center: Enterprise deployment centered on standard Call Center capabilities, including intelligent multichannel routing, automatic call distribution, interactive voice response, supervisor and agent consoles, and real-time reporting for operational management. Configuration work focused on flexible campaign and queue management to accommodate concurrent client programs and variable contact volumes, supporting both inbound and outbound servicing patterns consistent with large scale outsourced operations.
Deployment architecture was implemented across Ascensos new 28,000 square foot contact centre, with Virgin Media Business providing the delivery and operational linkage between the Enghouse platform and Ascensos network operations. The platform design emphasized modularity and configuration-driven routing to allow rapid client onboarding and tailored service profiles for different client contracts, while centralizing management through Enghouse Contact Center: Enterprise administration tools.
Governance and operational coverage encompassed Ascensos contact centre operational teams and client service management, with process changes to queue governance, agent routing rules, and supervisor escalation workflows to reflect the new platform capabilities. The move positioned Ascensos to gain a competitive advantage while delivering a high-quality customer service solution for its outsourced client base, consistent with its strategic aim to lead in innovative contact centre delivery.
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IT Decision Makers and Key Stakeholders at Virgin Media Business
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Buyer Intent: Companies Evaluating Virgin Media Business Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Virgin Media Business software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Virgin Media Business System Integrator / VAR Profile
Virgin Media Business is a system integrator and technology consulting firm headquartered in Reading, United Kingdom, with approximately 14500 employees and annual revenues of $5.4B.
Virgin Media Business implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Virgin Media Business software implementations across industries and regions, including: Ascensos Limited where Virgin Media Business implemented Enghouse Interactive Contact Center Enterprise.
Virgin Media Business has a strategic VAR/SI partnership with Enghouse Interactive, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Virgin Media Business partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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