VOSS Solutions
5435 N. Garland Ave., Ste. 140 #517,
Garland, 75040, TX,
United States
Garland, 75040, TX,
United States
1 469-206-0441
Professional Services
VOSS Solutions
List of Software Implementations where VOSS Solutions is Reseller or System Integrator
VOSS Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. VOSS Solutions collaboration with software players such as Cisco Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
VOSS Solutions is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| VOSS Solutions | Cisco Systems | Cisco Hosted Collaboration Solution | Collaboration | Collaboration |
| VOSS Solutions | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | CRM |
List of Software Implementations where VOSS Solutions is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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KCOM | Professional Services | 30 | $4M | United Kingdom | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2012 |
In 2012, KCOM became the first Cisco HCS Contact Center customer in Europe and deployed Cisco Unified Contact Center Enterprise as a core element of its cloud communications platform. The deployment is categorized under Call Center,Customer Experience and was positioned to deliver hosted contact center services to KCOM customers and their agents.
VOSS Solutions provided the UC management component, VOSS-4-UC, which was integrated with Cisco Unified Contact Center Enterprise to create a single domain management approach. VOSS-4-UC consolidated administration into a single portal and enabled customer self-service capabilities so subscribers and administrators could make simple configuration changes without delay.
Operational integration covered front- and back-office workflows, tying the Cisco HCS contact center environment to billing and CRM through a northbound integration module. The northbound module allowed KCOM to provision subscribers, agents and services in the HCS and contact center environments and forward provisioning events to billing and CRM systems for prompt and accurate billing.
Governance and process changes focused on replacing a fragmented blend of manual effort, disparate management applications and spreadsheets with centralized administration and automated provisioning. VOSS Solutions and KCOM stated the consolidated management model improved customer control, flexibility, accuracy and speed for agents and customers and reduced management effort while supporting an enterprise-grade hosted contact center service.
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KCOM | Professional Services | 30 | $4M | United Kingdom | Cisco Systems | Cisco Hosted Collaboration Solution | Collaboration | 2012 |
In 2012 KCOM implemented Cisco Hosted Collaboration Solution in the Collaboration category, establishing itself as the first Cisco HCS Contact Center customer in Europe that year. VOSS Solutions partnered with KCOM to provide the UC management component for KCOM’s cloud communications platform, and VOSS-4-UC has been embedded as the management layer since the initial deployment.
The implementation centered on a unified management architecture for unified communications and contact center operations, delivered via a single administration portal. VOSS-4-UC provided single domain management capabilities that consolidated front and back office administration, enabled customer self-service for routine changes, and reduced reliance on disparate management applications and spreadsheets.
A northbound integration module was implemented to link the Cisco Hosted Collaboration Solution and the contact center environment into KCOM’s billing and CRM processes, so that subscribers, agents and services provisioned through the management portal could be accurately reflected in downstream systems. The deployment ran on KCOM’s hosted cloud communications platform and supported operational functions for customer service agents and subscriber provisioning workflows.
Governance and operational controls were refocused around the centralized administration portal, shifting provisioning and routine configuration into the managed platform and empowering customer self-service. KCOM and VOSS positioned the configuration to improve customer experience, increase administrative accuracy, and accelerate service changes while maintaining enterprise grade service management.
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IT Decision Makers and Key Stakeholders at VOSS Solutions
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Buyer Intent: Companies Evaluating VOSS Solutions Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating VOSS Solutions software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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VOSS Solutions System Integrator / VAR Profile
VOSS Solutions is a system integrator and technology consulting firm headquartered in Garland, United States, with approximately 150 employees and annual revenues of $20M.
VOSS Solutions implements and supports enterprise applications across markets such as CRM and Collaboration.
APPS RUN THE WORLD tracks 2 verified VOSS Solutions software implementations across industries and regions, including: KCOM where VOSS Solutions implemented Cisco Unified Contact Center Enterprise, and KCOM where VOSS Solutions implemented Cisco Hosted Collaboration Solution.
VOSS Solutions has a strategic VAR/SI partnership with Cisco Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing VOSS Solutions partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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