Johannesburg, 1754,
South Africa
Weco
Weco, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Weco collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Weco | SAP | SAP Warranty and Claim Management | Warranty Claims Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Aebi Schmidt | Manufacturing | 3000 | $940M | Switzerland | SAP | SAP Warranty and Claim Management | Warranty Claims Management | 2022 |
In 2022, Aebi Schmidt deployed SAP Warranty and Claim Management as its Warranty Claims Management solution to modernize product registration and warranty claim submission across its after sales organization. The implementation delivered a customer and dealer portal built with WECO Service Management and implemented by Weco, and the SAP Warranty and Claim Management application is central to the case design and workflows.
The implementation focused on functional modules for product registration capture, dealer initiated warranty claim submission, and internal claim verification and processing workflows for after sales teams. SAP Warranty and Claim Management was configured to support structured claim intake, document and attachment handling, and status tracking to align dealer inputs with internal service processing requirements.
Architecturally the portal is fully integrated with SAP SD and SAP CS modules, providing direct transaction and master data connectivity between dealer submissions and SAP order and service management records. The WECO Service Management portal acts as the front end for dealers and customers, routing validated claim data into SAP for downstream processing and allowing synchronous status updates back to portal users.
Operational scope covered after sales teams and dealer networks in Europe, with Weco delivering the portal and integration work. Governance changes included standardizing claim submission processes and centralizing verification workflows in SAP, and reported outcomes include reduced errors and faster internal verification and processing for after sales operations.
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