List of Klaus 360-degree Feedback Customers
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United States
Since 2010, our global team of researchers has been studying Klaus 360-degree Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Klaus 360-degree Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Klaus 360-degree Feedback for Customer Experience include: Glovo, a Spain based Professional Services organisation with 4200 employees and revenues of $900.0 million, Automattic, a United States based Professional Services organisation with 2000 employees and revenues of $190.0 million, Wistia, a United States based Professional Services organisation with 150 employees and revenues of $41.0 million and many others.
Contact us if you need a completed and verified list of companies using Klaus 360-degree Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Klaus 360-degree Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Automattic | Professional Services | 2000 | $190M | United States | Zendesk | Klaus 360-degree Feedback | Customer Experience | 2019 | n/a | In 2019, Automattic implemented Klaus 360-degree Feedback to support its distributed customer support organization. The deployment was aligned with Customer Experience objectives and focused on peer reviews and conversation quality assurance for the companys CRM function in the United States. Automattic configured Klaus QA alongside the Klaus 360-degree Feedback module to operationalize peer review workflows and conversation scoring. Implementation activities included building QA scoring templates, automating review assignment and feedback collection, and establishing calibration workflows and coaching queues to standardize agent evaluations across dispersed teams. The Klaus 360-degree Feedback deployment was integrated with Zendesk to pull support conversations into the QA workflow and to link review artifacts to ticket identifiers, enabling end to end traceability between conversations and quality records. Operational coverage concentrated on Automattics customer support organization in the United States, encompassing distributed agents, team leads, and QA reviewers. Governance changes introduced structured peer review cycles and QA calibration sessions, centralizing quality assurance orchestration through Klaus while preserving distributed reviewer participation. According to vendor case listings and press coverage, the implementation improved consistency and agent feedback at scale. | |
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Glovo | Professional Services | 4200 | $900M | Spain | Zendesk | Klaus 360-degree Feedback | Customer Experience | 2022 | n/a | In 2022, Glovo implemented Klaus 360-degree Feedback to maintain quality across its large, distributed BPO-supported customer support operations in Europe. Klaus 360-degree Feedback was deployed as Customer Experience tooling focused on automated conversation scoring and QA to surface outlier conversations and coaching opportunities. The deployment emphasized the Klaus 360-degree feedback and QA module, configured for automated QA workflows, conversation sampling, scoring, and structured coaching queues. Klaus 360-degree Feedback centralized annotated ticket-level feedback and QA artifacts to support agent coaching and quality monitoring within CRM processes. The implementation integrated Klaus with Zendesk-based support workflows to capture conversations and feed QA insights into existing ticket handling and escalation paths. Governance instituted QA review cadences and role-aligned access for QA analysts and team leads, enabling handoffs from automated detection to human coaching across European BPO sites. Operationally the system was positioned to sustain service quality and surface coaching opportunities by automatically identifying outlier conversations for targeted reviews and agent development, aligning Klaus 360-degree Feedback, Customer Experience, and Glovo customer support functions. | |
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Wistia | Professional Services | 150 | $41M | United States | Zendesk | Klaus 360-degree Feedback | Customer Experience | 2019 | n/a | In 2019, Wistia implemented Klaus 360-degree Feedback as part of its Customer Experience tooling to support the customer happiness and support team in the United States. The deployment targeted CRM-facing support workflows and was positioned to run peer reviews and structured QA across support interactions for a company operating with roughly 150 employees. Klaus 360-degree Feedback was configured to deliver structured QA workflows and recurring review cycles, enabling standardized scorecards, reviewer assignments, and coach-facing feedback queues consistent with Customer Experience quality assurance practices. The implementation emphasized peer review and manager coaching flows, with the application used to capture qualitative feedback and organize coaching workstreams tied to individual agent performance. The implementation integrated Klaus with Zendesk to associate reviews with specific support tickets and streamline QA case selection and feedback distribution, preserving the link between customer interactions and evaluation artifacts. Governance centered on regular review cadences and coach sign-off processes for the customer happiness/support team, and the stated outcomes were faster coaching cycles and improved CSAT for Wistia in the United States. |
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