List of Zendesk Email Management Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Zendesk Email Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Email Management for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Email Management for Customer Support include: Next Retail, a United Kingdom based Retail organisation with 32931 employees and revenues of $8.15 billion, DraftKings, a United States based Leisure and Hospitality organisation with 4200 employees and revenues of $2.85 billion, Deliveroo, a United Kingdom based Distribution organisation with 135000 employees and revenues of $2.28 billion, Stitch Fix, a United States based Retail organisation with 4165 employees and revenues of $1.27 billion, Home Chef, a United States based Manufacturing organisation with 2500 employees and revenues of $1.20 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Email Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zendesk Email Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acme United Corporation | Manufacturing | 633 | $194M | United States | Zendesk | Zendesk Email Management | Customer Support | 2021 | n/a |
In 2021 Acme United Corporation implemented Zendesk Email Management to centralize Customer Support activities and provide a single touchpoint for customer inquiries. Deployment supported customer service account coordination in Shelton, CT during November 2021 to January 2023, where agents handled tickets, email, calls, and chats on a daily basis.
Zendesk Email Management was configured to operate as the primary ticketing and case management engine for order processing, returns handling, account set-ups, and warranty claim evaluations. The implementation emphasized email channel orchestration alongside multi-channel ticket creation and routing, enabling agents to record and escalate e-commerce customer requests and questions while representing a broad product line across multiple brands and channels.
Operational coverage extended beyond the service desk to coordinate workflows with marketing, operations, sales, and logistics, reflecting an internal integration pattern of departmental handoffs and cross-functional case ownership. Governance focused on standardized ticket routing and accountable handoffs between teams to ensure accurate processing of orders, returns, account set-ups, and warranty claims, supporting customer-facing and sales enablement functions across the organization.
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AffiniPay | Professional Services | 800 | $100M | United States | Zendesk | Zendesk Email Management | Customer Support | 2020 | n/a |
In 2020, AffiniPay implemented Zendesk Email Management to centralize email-based customer support across its payments brands. AffiniPay used Zendesk Email Management as a Customer Support platform to service LawPay, CPACharge, ClientPay, and AffiniPay customers, with primary operational responsibility falling to the Customer Success team based in Austin, TX. The deployment anchored email response, onboarding outreach, QA of new accounts, and PCI compliance guidance within a single email ticketing environment.
Zendesk Email Management was configured for standard email ticketing and triage workflows, creating tickets from inbound messages, applying categorical tags, and assigning work to Customer Success Specialists. Configuration emphasized QA checkpoints for new account accuracy and templated responses to guide clients through PCI compliance and training scheduling. The implementation supported consultative training coordination by enabling agents to document outreach and schedule follow up activities inside the ticket lifecycle.
Operational coverage combined email-first support with ongoing phone handling, where agents responded to calls and generated tickets in Zendesk when issues required cross-team coordination. The system was used to route customer issues to product, onboarding, billing, and compliance stakeholders, formalizing cross-department collaboration and case escalation processes. Governance centered on account QA, training workflows, and documented ticket handling by Customer Success, aligning the Zendesk Email Management deployment with AffiniPay business functions of support, onboarding, and compliance.
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Citizenshipper | Professional Services | 40 | $5M | United States | Zendesk | Zendesk Email Management | Customer Support | 2015 | n/a |
In 2015, Citizenshipper implemented Zendesk Email Management as the primary email channel within its Customer Support environment. The deployment centralized inbound customer email into a ticketing and case lifecycle framework used day to day by the Senior Customer Service and Admin Manager, who ran email, chat, and voice response operations from 2012 through 2021.
Zendesk Email Management was configured to handle email routing, ticket creation and assignment, canned responses and macros, and queue management to support tasks such as monitoring member messages, enabling and updating billing and accounts, releasing escrow funds, and executing dispute resolution workflows. Configuration reflected Customer Support operational terminology with inbox triage, SLA awareness, escalation paths, and task handoffs between email, chat, and voice channels.
The implementation operated alongside Zopim live chat for cross channel customer engagement and integrated with ClearStar for entering and processing background screenings, enabling coordinated case handling between screening outcomes and customer account actions. Governance and daily administration were retained within the Customer Service organization, with a named senior manager responsible for operational oversight, message monitoring, fund release controls, and dispute resolution procedures.
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Professional Services | 844 | $78M | United States | Zendesk | Zendesk Email Management | Customer Support | 2020 | n/a |
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Distribution | 135000 | $2.3B | United Kingdom | Zendesk | Zendesk Email Management | Customer Support | 2016 | n/a |
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Leisure and Hospitality | 4200 | $2.9B | United States | Zendesk | Zendesk Email Management | Customer Support | 2020 | n/a |
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Manufacturing | 2500 | $1.2B | United States | Zendesk | Zendesk Email Management | Customer Support | 2017 | n/a |
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Professional Services | 311 | $21M | United Kingdom | Zendesk | Zendesk Email Management | Customer Support | 2018 | n/a |
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Manufacturing | 800 | $250M | United Kingdom | Zendesk | Zendesk Email Management | Customer Support | 2022 | n/a |
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Retail | 70 | $7M | Australia | Zendesk | Zendesk Email Management | Customer Support | 2018 | n/a |
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Buyer Intent: Companies Evaluating Zendesk Email Management
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