List of Zendesk Email Management Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk Email Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Email Management for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Email Management for Customer Support include: Next Retail, a United Kingdom based Retail organisation with 32931 employees and revenues of $8.15 billion, DraftKings, a United States based Leisure and Hospitality organisation with 4200 employees and revenues of $2.85 billion, Deliveroo, a United Kingdom based Distribution organisation with 135000 employees and revenues of $2.28 billion, Stitch Fix, a United States based Retail organisation with 4165 employees and revenues of $1.27 billion, Home Chef, a United States based Manufacturing organisation with 2500 employees and revenues of $1.20 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Email Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acme United Corporation | Manufacturing | 633 | $194M | United States | Zendesk | Zendesk Email Management | Customer Support | 2021 | n/a |
In 2021 Acme United Corporation implemented Zendesk Email Management to centralize Customer Support activities and provide a single touchpoint for customer inquiries. Deployment supported customer service account coordination in Shelton, CT during November 2021 to January 2023, where agents handled tickets, email, calls, and chats on a daily basis.
Zendesk Email Management was configured to operate as the primary ticketing and case management engine for order processing, returns handling, account set-ups, and warranty claim evaluations. The implementation emphasized email channel orchestration alongside multi-channel ticket creation and routing, enabling agents to record and escalate e-commerce customer requests and questions while representing a broad product line across multiple brands and channels.
Operational coverage extended beyond the service desk to coordinate workflows with marketing, operations, sales, and logistics, reflecting an internal integration pattern of departmental handoffs and cross-functional case ownership. Governance focused on standardized ticket routing and accountable handoffs between teams to ensure accurate processing of orders, returns, account set-ups, and warranty claims, supporting customer-facing and sales enablement functions across the organization.
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AffiniPay | Professional Services | 800 | $100M | United States | Zendesk | Zendesk Email Management | Customer Support | 2020 | n/a |
In 2020, AffiniPay implemented Zendesk Email Management to centralize email-based customer support across its payments brands. AffiniPay used Zendesk Email Management as a Customer Support platform to service LawPay, CPACharge, ClientPay, and AffiniPay customers, with primary operational responsibility falling to the Customer Success team based in Austin, TX. The deployment anchored email response, onboarding outreach, QA of new accounts, and PCI compliance guidance within a single email ticketing environment.
Zendesk Email Management was configured for standard email ticketing and triage workflows, creating tickets from inbound messages, applying categorical tags, and assigning work to Customer Success Specialists. Configuration emphasized QA checkpoints for new account accuracy and templated responses to guide clients through PCI compliance and training scheduling. The implementation supported consultative training coordination by enabling agents to document outreach and schedule follow up activities inside the ticket lifecycle.
Operational coverage combined email-first support with ongoing phone handling, where agents responded to calls and generated tickets in Zendesk when issues required cross-team coordination. The system was used to route customer issues to product, onboarding, billing, and compliance stakeholders, formalizing cross-department collaboration and case escalation processes. Governance centered on account QA, training workflows, and documented ticket handling by Customer Success, aligning the Zendesk Email Management deployment with AffiniPay business functions of support, onboarding, and compliance.
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Citizenshipper | Professional Services | 40 | $5M | United States | Zendesk | Zendesk Email Management | Customer Support | 2015 | n/a |
In 2015, Citizenshipper implemented Zendesk Email Management as the primary email channel within its Customer Support environment. The deployment centralized inbound customer email into a ticketing and case lifecycle framework used day to day by the Senior Customer Service and Admin Manager, who ran email, chat, and voice response operations from 2012 through 2021.
Zendesk Email Management was configured to handle email routing, ticket creation and assignment, canned responses and macros, and queue management to support tasks such as monitoring member messages, enabling and updating billing and accounts, releasing escrow funds, and executing dispute resolution workflows. Configuration reflected Customer Support operational terminology with inbox triage, SLA awareness, escalation paths, and task handoffs between email, chat, and voice channels.
The implementation operated alongside Zopim live chat for cross channel customer engagement and integrated with ClearStar for entering and processing background screenings, enabling coordinated case handling between screening outcomes and customer account actions. Governance and daily administration were retained within the Customer Service organization, with a named senior manager responsible for operational oversight, message monitoring, fund release controls, and dispute resolution procedures.
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Dailypay | Professional Services | 850 | $92M | United States | Zendesk | Zendesk Email Management | Customer Support | 2020 | n/a |
In 2020, Dailypay implemented Zendesk Email Management to centralize email-driven workflows within its Customer Support organization. The deployment positioned Zendesk Email Management as the primary ticketing and case management channel for initial customer inquiries and first contact resolution workflows.
Configuration and operational modules emphasized email-to-ticket routing, ticket lifecycle management, user account administration, content administration, and built-in reporting. L1 Support specialists used Zendesk Email Management to investigate and resolve Help Desk issues, document clear reproduction scenarios, and execute semi-formal test cases and test scripts to validate issue resolution after patches or upgrades.
The platform was used alongside chat interactions and virtual meetings to support escalation and collaboration, reflecting integrations with multiple communication channels. Operational coverage included Customer Support and Technology teams, with remote L1 Support staff including roles based in Las Vegas, NV, providing occasional on-call support for rare technical emergencies.
Governance activities included documenting policies and best practices for system use, administering content and reports within Zendesk Email Management, and contributing to initiatives to improve product consistency and quality. Routine testing, QA practices, and performance tracking were embedded in runbook and workflow documentation, and support staff reported exceeding KPI requirements for productivity, schedule adherence, quality assurance, and attendance.
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Deliveroo | Distribution | 135000 | $2.3B | United Kingdom | Zendesk | Zendesk Email Management | Customer Support | 2016 | n/a |
In 2016 Deliveroo deployed Zendesk Email Management to centralize customer email handling within its Customer Support function. The deployment supported London-based corporate customer service representatives who processed high volumes of inbound and outbound communications while coordinating order monitoring and VIP client handling.
Zendesk Email Management was configured as a centralized email ticketing layer, with templated responses and assignment workflows to route email tickets to individual agents. Implementation aligned with common Customer Support capabilities including ticket categorization, status tracking, and use of standardized reply templates to streamline responses and manage service level expectations.
Operational coverage for the Zendesk Email Management deployment encompassed email alongside parallel phone, social media, and live chat activities handled by the same service desk team, with staff responsibilities that included contacting restaurants, monitoring orders, assigning drivers for large lunch and dinner requests, and arranging compensations and vouchers. Reporting and operational metrics were monitored via Periscope dashboards and manually entered into Excel as part of daily KPI workflows.
Governance emphasized agent workflows, escalation paths for VIP clients and complaints, and feedback loops to product and operations teams to improve customer experience. The implementation placed Zendesk Email Management at the center of email case handling while integrating agent operational tasks such as order monitoring, restaurant liaison, and compensation processing into the Customer Support operating model.
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Leisure and Hospitality | 4200 | $2.9B | United States | Zendesk | Zendesk Email Management | Customer Support | 2020 | n/a |
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Manufacturing | 2500 | $1.2B | United States | Zendesk | Zendesk Email Management | Customer Support | 2017 | n/a |
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Professional Services | 311 | $21M | United Kingdom | Zendesk | Zendesk Email Management | Customer Support | 2018 | n/a |
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Manufacturing | 800 | $250M | United Kingdom | Zendesk | Zendesk Email Management | Customer Support | 2022 | n/a |
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Retail | 70 | $7M | Australia | Zendesk | Zendesk Email Management | Customer Support | 2018 | n/a |
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FAQ - APPS RUN THE WORLD Zendesk Email Management Coverage
Zendesk Email Management is a Customer Support solution from Zendesk.
Companies worldwide use Zendesk Email Management, from small firms to large enterprises across 21+ industries.
Organizations such as Next Retail, DraftKings, Deliveroo, Stitch Fix and Home Chef are recorded users of
Zendesk Email Management for Customer Support.
Companies using Zendesk Email Management are most concentrated in Retail, Leisure and Hospitality and Distribution, with adoption spanning over 21 industries.
Companies using Zendesk Email Management are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Email Management across Americas, EMEA, and APAC.
Companies using Zendesk Email Management range from small businesses with 0-100 employees - 10%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 30%, and global enterprises with 10,000+ employees - 10%.
Customers of Zendesk Email Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk Email Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.