RHB Bank
Tower One Level 10 RHB Centre Jalan Tun Razak,
Kuala Lumpur, 50400,
Malaysia
Kuala Lumpur, 50400,
Malaysia
60 3 9287-8888
Banking and Financial Services
RHB Bank Technographics
RHB Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RHB Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 RHB Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RHB Bank has purchased the following applications: Oracle e-Business Suite Accounts Payable for AP Automation in 2018, Workday Absence Management for Absence and Leave Management in 2024, IDEMIA MOTION CODE for Card Personalization in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RHB Bank is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RHB Bank revenues, which have grown to $2.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RHB Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RHB Bank Tech Stack and Enterprise Applications
RHB Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle e-Business Suite Accounts Payable | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018, RHB Bank implemented Oracle e-Business Suite Accounts Payable as its AP Automation solution. The Oracle e-Business Suite Accounts Payable deployment centralized invoice processing and payment orchestration within the bank’s enterprise financial systems, and was operated alongside the Fixed Assets module to align AP and FA period controls.
The implementation focused on core AP Automation capabilities including daily invoice validation workflows, vendor master maintenance, AP setup configuration to support payment runs, and the management of AP concurrent programs to ensure batch jobs completed successfully. Configuration work addressed invoice validation exceptions such as never validated invoices and non-generated purchase order invoices, while emergency vendor setup and concurrent program execution were established to meet payment deadlines.
Operational coverage spanned finance and IT collaboration for testing, user acceptance testing, and post implementation review, with Finance System Specialists executing monthly opening and closing periods for AP and FA modules. The program integrated procedural governance with Robotic Process Automation planning for repetitive manual tasks, and system support processes for user-reported issues within the Group Financial Information System environment.
Governance and process controls included project tracking with project plans, risk and issue logs, reporting and governance routines, and maintenance of IT ADMs for change requests and circulars that affect financial systems. The EBS AP implementation was also included in the bank’s comprehensive annual disaster recovery plan assessment and bi-annual business continuity planning exercises, and it was subject to internal and external audit scrutiny.
|
|
|
|
|
ERP Financial | ERP |
|
2018 | 2018 |
|
|
|
|
|
ERP Financial | ERP |
|
2011 | 2011 |
|
|
|
|
|
Expense Management | ERP |
|
2024 | 2026 |
|
|
|
|
|
Payment Processing | ERP |
|
2017 | 2017 |
|
RHB Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2024 | 2026 |
In 2024 RHB Bank deployed Workday Absence Management within its HR System Management function to strengthen Absence and Leave Management across the Kuala Lumpur HR operations team. The implementation was centered in the bank's HR System Management team and targeted core absence workflows to support team member leave administration, eligibility rules, and absence reporting.
Workday Absence Management was configured using Workday business process framework constructs, calculated fields, and Report Writer to standardize absence plans, time off calendars, approvals, and notification flows. Tenant configuration and testing were managed through formal change requests and release activities, with the team driving automation of routine approvals and maintaining security policies and role-based access controls for absence data.
Integrations were executed to ensure seamless connectivity between Absence and Leave Management and adjacent HR modules, leveraging Workday integration technologies such as Core Connectors, EIBs, Workday Studio, and REST SOAP APIs. The scope included operational linkages to Time Tracking, Benefits, Compensation related workflows, and non-HR systems where required, and the implementation included SSO and MFA authentication policy alignment as part of identity governance.
Operational governance emphasized day-to-day technical administration, incident resolution, and ongoing tenant maintenance, with teams responsible for testing upgrades, patches, and new functionality prior to deployment. Change control, problem log management, and collaboration between HR operations and technical administrators were established to sustain the Absence and Leave Management configuration and support continuous improvement.
|
|
|
|
|
Benefits Administration | HCM |
|
2024 | 2026 |
|
|
|
|
|
Compensation Management | HCM |
|
2025 | 2026 |
|
|
|
|
|
Core HR | HCM |
|
2018 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2024 | 2026 |
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2024 | 2026 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2025 | 2025 |
|
|
|
|
|
Recruiting | HCM |
|
2014 | 2015 |
|
|
|
|
|
Recruiting | HCM |
|
2018 | 2019 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2024 | 2026 |
|
|
|
|
|
Succession and Leadership Planning | HCM |
|
2018 | 2019 |
|
|
|
|
|
Talent Management | HCM |
|
2024 | 2025 |
|
|
|
|
|
Time and Attendance | HCM |
|
2024 | 2026 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2014 | 2014 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2024 | 2025 |
|
|
|
|
|
Workforce Management | HCM |
|
2014 | 2014 |
|
RHB Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IDEMIA | Legacy | IDEMIA MOTION CODE | Card Personalization | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, RHB Bank deployed IDEMIA MOTION CODE as part of a Card Personalization program that accompanied the bank’s launch of an eco-friendly recycled PVC payment card in Asia Pacific. The initiative was announced jointly with IDEMIA, WWF-Malaysia, and Visa, and the recycled RHB Visa WWF Debit Card-i was made available to existing and new RHB customers in Malaysia in July 2020.
The implementation centered on card personalization workflows driven by IDEMIA MOTION CODE technology, combining dynamic CVV2 capability with physical personalization on recycled PVC stock. The project specification emphasized EMV compliance and ISO certification, with cards passing durability testing, and the personalization process included material substitution to recycled PVC to meet the program’s sustainability requirements.
Operational coverage focused on card issuance and payment product management within RHB’s retail channels in Malaysia, affecting issuing operations, fraud control processes, and customer onboarding for debit card products. The program explicitly reported environmental impact details, including an estimated 3.18 grams of industrial waste avoided per finished card and broader CO2 emission reduction benefits cited by partners, while the partnership model with IDEMIA, WWF-Malaysia, and Visa governed product messaging, certification compliance, and public sustainability commitments.
|
|
|
|
|
Card Personalization | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2014 | 2014 |
|
|
|
|
|
Credit Union Management | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2018 | 2018 |
|
RHB Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
RHB Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
RHB Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2013 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
RHB Bank EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2014 | 2015 |
|
|
|
|
|
EPM | EPM |
|
2020 | 2020 |
|
|
|
|
|
EPM | EPM |
|
2014 | 2014 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2014 | 2014 |
|
RHB Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
RHB Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Portfolio and Investment Risk Management | Investment Management |
|
2015 | 2015 |
|
|
|
|
|
Trading Platform | Investment Management |
|
2016 | 2017 |
|
RHB Bank Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2017 | 2018 |
|
|
|
|
|
Sourcing | Procurement |
|
2019 | 2019 |
|
RHB Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2014 | 2014 |
|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
RHB Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
RHB Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at RHB Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Head Data Centre Facility | Director | IT | |
|
|
|
Vice President, Regional IT Project Office | VP | IT | |
|
|
|
Senior Manager - Data Center | Manager | IT | |
|
|
|
VP Talent Acquisition | VP | HR | |
|
|
|
Payroll Executive | Manager | HR | |
|
|
|
Head, HR Strategy, GCHRO’s Office | Director | HR | |
|
|
|
Head Data Centre Facility | Director | IT | |
|
|
|
Vice President Regional IT Project Office | VP | IT | |
|
|
|
Senior Manager - Data Center | Manager | IT | |
|
|
|
Group COO | CXO | Finance | |
|
|
|
Head Of Insurance Information Technology | Director | IT | |
|
|
|
Head of IT, Group Asset Management Technology | Director | IT | |
|
|
|
Group Chief Financial Officer | CXO | Finance | |
|
|
|
Group Managing Director / CEO | Director | Finance | |
|
|
|
Finance Business Partner | Manager | Finance | |
|
|
|
Director, Corporate Finance | Director | Finance | |
|
|
|
Head of Group IT Strategy, Enterprise Architecture and Project Management | Director | IT | |
|
|
|
Group Chief People Officer | CXO | HR | |
|
|
|
Senior Vice President - Head of Group Procurement, Property Management and Administration | VP | Procurement | |
|
|
|
Head of IT Contract and Vendor Management | Director | IT | |
|
|
|
Head Of Group Technology | Director | IT | |
|
|
|
Chief Digital Officer | CXO | IT | |
|
|
|
Head of Digital Technology and Engineering | Director | IT | |
|
|
|
Head, Human Resource International | Director | HR | |
|
|
|
Human Resources System Manager | Manager | HR | |
|
Apps Being Evaluated by RHB Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RHB Bank IT executives and key decision makers. This section highlights RHB Bank's latest recorded technology evaluations, including INFOPRO ICBA System for Core Banking on 2026-03-03, LexisNexis Bankers Almanac for AML, Fraud and Compliance on 2026-01-07, and ServiceNow Virtual Agent for Chatbots and Conversational AI on 2025-12-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RHB Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-03 | RHB Bank | Evaluated | INFOPRO | INFOPRO ICBA System | Core Banking | ERP Services and Operations |
| 2026-01-07 | RHB Bank | Evaluated | LexisNexis | LexisNexis Bankers Almanac | AML, Fraud and Compliance | TRM |
| 2025-12-18 | RHB Bank | Evaluated | ServiceNow | ServiceNow Virtual Agent | Chatbots and Conversational AI | AI-Powered Application |
| 2025-12-04 | RHB Bank | Evaluated |
|
|
Analytics and BI | Analytics and BI |
| 2025-05-22 | RHB Bank | Evaluated |
|
|
Identity and Access Management (IAM) | CyberSecurity |
| 2025-03-28 | RHB Bank | Evaluated |
|
|
Payment Processing | ERP |
FAQ - APPS RUN THE WORLD RHB Bank Technographics
RHB Bank is a Banking and Financial Services organization based in Malaysia,
with around 13000 employees and annual revenues of $2.10 billion.
RHB Bank operates a diverse technology stack with applications such as
Oracle e-Business Suite Accounts Payable, Workday Absence Management and IDEMIA MOTION CODE,
covering areas like AP Automation, Absence and Leave Management and Card Personalization.
RHB Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and IDEMIA.
RHB Bank recently adopted applications including
Workday Compensation in 2025, Workday Performance Management in 2025 and Workday Expense in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RHB Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RHB Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RHB Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.