Aditya Birla Finance
No 841, 18th Flr, Jupiter Mill Compound Elphinstone Road,
Mumbai, 400013,
India
Mumbai, 400013,
India
91 180 0270 7000
Banking and Financial Services
Aditya Birla Finance Technographics
Aditya Birla Finance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aditya Birla Finance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17000 Aditya Birla Finance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aditya Birla Finance has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, Microsoft SharePoint for Enterprise Content Management in 2017, Microsoft Dynamics CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aditya Birla Finance is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aditya Birla Finance revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aditya Birla Finance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aditya Birla Finance Tech Stack and Enterprise Applications
Aditya Birla Finance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Aditya Birla Finance implemented SAP S/4 HANA as its core ERP Financial platform, executing one of the largest SAP S/4 HANA migrations in the country. The implementation served a complex integrated IT landscape supporting more than 15,000 users across multiple countries and centralized finance and treasury operations within the ERP Financial footprint.
The SAP S/4 HANA deployment included financial management and accounting capabilities and extended modules explicitly implemented such as SAP Treasury Management, Planning and Budgeting, and a Sales and Operation Planning solution. The program also embedded digitization in key processes, advanced analytics and dashboards for operational reporting, and automation including disaster recovery automation across DR, NDR and FDR scenarios.
Deployment architecture emphasized consolidation to public cloud solutions and public cloud application management for higher availability and scalable operations, while managing on-premise integration points for machine and IoT connectivity. The environment was designed to support shared service centre applications and integrated chatbot interfaces for operational interactions, reflecting a hybrid application and infrastructure topology aligned to ERP Financial requirements.
Governance was driven through collaboration with CXOs to deliver a Strategy and IT roadmap, robust team building and seamless communication across IT and business stakeholders. The rollout covered merger and acquisition integration with Day Zero application cutovers and incorporated IT outsourcing arrangements, while stated outcomes included increased end user satisfaction, maximized system uptime and maintained information security and compliance.
|
Aditya Birla Finance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2017 | 2017 |
In 2017 Aditya Birla Finance implemented Microsoft SharePoint as its Enterprise Content Management solution on the company website. The deployment uses Microsoft SharePoint to centralize web content and corporate information assets that are surfaced through the public site.
The implementation leverages Microsoft SharePoint capabilities typical of an Enterprise Content Management platform, including content publishing and page management, document libraries with metadata and access controls, site templates and reusable web parts, and enterprise search to organize published content. Configuration focuses on structured content types and permission models to support editorial staging, approvals, and scheduled publishing workflows for web content.
Operational scope is focused on the public website and related web editorial workflows, with SharePoint serving as the primary content repository and publishing engine for corporate communications and marketing web pages. Governance emphasizes content lifecycle controls and role based permissions within Microsoft SharePoint to enforce publishing approvals and maintain a centralized content model for the site.
|
Aditya Birla Finance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017 Aditya Birla Finance implemented Microsoft Dynamics CRM to centralize customer service case handling within its retail lending portfolio. The Microsoft Dynamics 365 CRM system was configured to intake and track Query, Request and Complain QRC cases for Mortgage and Unsecured Loans including BIL and PIL, establishing the CRM as the primary operational tool for customer service in the West and South zones.
The implementation emphasized case management and assignment workflows, with explicit configuration for case routing to regional and pan India agents, L1 resolution queues for Aditya Birla Housing Finance Limited issues, and built in reporting capabilities. Functional capabilities in scope included case intake, automated assignment, status tracking, and daily, weekly and monthly reporting of resolved and pending cases.
Operational coverage extended across customer service teams and branch staff operating on a pan India basis, with the Customer Service function responsible for handling QRC workloads through Microsoft Dynamics CRM. The system was used by Assistant Manager level staff to perform assignment of cases to team members, resolve first level cases, and maintain stakeholder updates through standardized reports.
Governance focused on workflow training and operational process standardization, with training for new joiners in Microsoft Dynamics 365 system workflows and a steady reporting cadence to monitor case volumes and stakeholder handoffs. The narrative centers on Microsoft Dynamics CRM as the core CRM application supporting customer service case management and regional operational coordination at Aditya Birla Finance.
|
Aditya Birla Finance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Aditya Birla Finance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aditya Birla Finance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aditya Birla Finance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aditya Birla Finance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Aditya Birla Finance Technographics
Aditya Birla Finance is a Banking and Financial Services organization based in India,
with around 17000 employees and annual revenues of $1.50 billion.
Aditya Birla Finance operates a diverse technology stack with applications such as
SAP S/4 HANA, Microsoft SharePoint and Microsoft Dynamics CRM,
covering areas like ERP Financial, Enterprise Content Management and CRM.
Aditya Birla Finance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Microsoft.
Aditya Birla Finance recently adopted applications including
Atlassian Jira Service Desk in 2020, SAP S/4 HANA in 2017 and Microsoft SharePoint in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aditya Birla Finance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aditya Birla Finance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aditya Birla Finance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.