ADT
1501 Yamato Rd,
Boca Raton, 33431, FL,
United States
Boca Raton, 33431, FL,
United States
1 561-404-0338
Professional Services
ADT Technographics
ADT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ADT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14300 ADT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ADT has purchased the following applications: Kofax MarkView for AP Automation in 2017, Sterling Background Check for BackGround Screening in 2017, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ADT is running and its propensity to invest more and deepen its relationship with Tungsten Automation , Oracle , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ADT revenues, which have grown to $4.98 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ADT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ADT Tech Stack and Enterprise Applications
ADT ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, ADT deployed Kofax MarkView for AP Automation. An Accounts Payable Specialist at ADT Security between August 2017 and February 2018 operated Oracle, Kofax MarkView and O365 while processing high volume AP invoices using two way PO matching and non PO invoice workflows.
Kofax MarkView was used for invoice capture and document imaging, automated matching against purchase orders, exception handling for non matched invoices, and vendor statement reconciliation. Daily payable mail intake and scanning into Kofax MarkView is documented as a backup processing path, and the platform supported routine vendor inquiry resolution and month end closing activities.
The implementation was integrated with Oracle and O365, with Oracle used as the source of PO and supplier data to enable two way match processing and O365 used for document access and scan based document workflows. Operational coverage centered on the Accounts Payable department, with intra and interdepartmental coordination to route exceptions and support overflow processing across AP functions.
Governance practices reflected transactional controls for reconciliation, procedures for requesting invoices and credits, and shared AP responsibilities for scanning and exception research. Workflows emphasized reconciliation and vendor communications, and operational processes included backup scanning and cross training to manage AP overflow.
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2013 | 2014 |
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Expense Management | ERP |
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2015 | 2015 |
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ADT HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, ADT implemented Sterling Background Check to centralize candidate screening within its talent acquisition and onboarding workflows. The Sterling Background Check deployment was positioned in the BackGround Screening category and operated as a core screening layer supporting HR coordinators, recruiting teams, and multiple lines of business across ADT's U.S. hiring operations.
The implementation encompassed standard screening capabilities, including criminal record checks, drug screening orchestration and reissuance, motor vehicle and driver license checks, and employment verification workflows. Screening operations were configured to support high-volume hiring patterns, with coordinators executing rechecks, reruns of driver license and criminal checks, and managing drug screen issuance as part of the background pipeline.
Operational integration focused on connecting screening status and candidate checkpoints with the applicant tracking and hiring processes used by ADT. ADT coordinators worked in Taleo for offer management and candidate dispositioning, and screening tasks were executed in the Sterling Background Check application alongside experience with other screening platforms such as Sterling Background Solutions and First Advantage for operational continuity. Daily reporting and roster management fed hiring managers and recruiters, supporting visibility of projected starts and candidate readiness.
Governance and process changes were driven by HR coordinator workflows and training, with coordinators mentoring and training new staff on screening procedures, onboarding instructions, and systems interaction. The rollout emphasized handoffs between recruiting, background screening, and first day readiness, with coordinators maintaining candidate engagement, updating job postings for compliance, and ensuring screening tasks were completed to support recruiter workflows.
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Benefits Administration | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Scheduling | HCM |
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2013 | 2013 |
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ADT ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, ADT implemented Oracle Field Service Cloud (ex TOA ETAdirect) to modernize its Field Service Management capabilities across its field operations. The deployment focused on centralizing appointment scheduling and dispatcher orchestration to support installation and service delivery teams within ADT.
Oracle Field Service Cloud (ex TOA ETAdirect) was configured to provide dynamic scheduling, ETA calculation and communication, route optimization, work order orchestration, and mobile task execution. The implementation emphasized mobile-first workflows for technicians, leveraging Android devices for job details, navigation, and status updates, and included offline-capable mobile interactions typical of enterprise field service deployments.
Integrations were implemented with DocuSign for field signature capture and proof of service, and the solution used Android mobile clients as primary endpoints for technicians. The overall architecture retained a cloud-based orchestration layer driving real-time dispatch decisions and mobile synchronization to frontline devices, aligning Field Service Management with ADT operational processes.
Governance and rollout centered on standardizing scheduling policies, dispatcher handoffs, and technician acceptance workflows, with training and process adoption targeted at installation and service teams. ADT Oracle Field Service Cloud (ex TOA ETAdirect) Field Service Management was positioned to unify dispatch, mobile execution, and customer-facing signature workflows across ADT field operations.
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ADT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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ADT Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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ADT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2013 | 2013 |
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ADT Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Intelligent Document Processing | Content Management |
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2017 | 2017 |
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ADT SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2018 | 2018 |
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ADT CRM
ADT EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2021 | 2022 |
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ADT ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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ADT PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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ADT SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2014 | 2014 |
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ADT TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2020 | 2020 |
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ADT PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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ADT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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ADT CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Management | CyberSecurity |
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2025 | 2025 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at ADT
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Enterprise Information Management, Big Data & Analytics | Director | IT | |
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Vice President, Business Analytics | VP | IT | |
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Chief Information Officer | CXO | IT | |
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Regional Sales Director | Director | Sales | |
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VP Business Sales and National Accounts | VP | Sales | |
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Vice President, National Sales Centers | VP | Sales | |
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Chief Operating Officer | CXO | Finance | |
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Vice President - Operations | VP | Operations | |
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Chief Executive Officer | CXO | Finance | |
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Vice President, Field Operations Training & Support | VP | Operations | |
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SVP & Chief Human Resources Officer | CXO | HR | |
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Vice President Human Resources | VP | HR | |
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Senior Manager, Financial Systems & Accounts Payable | Manager | IT | |
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SVP and Chief Human Resources Officer | CXO | HR | |
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President, Corporate Development and Chief Transformation Officer | CXO | Finance | |
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Director HR Technology and HR Information Center | Director | HR | |
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Senior Manager HR Technology | Manager | HR | |
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Manager Workforce Management | Manager | HR | |
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Director of Operations - Field Services | Director | Operations | |
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Manager of Field Services Operations | Manager | Operations | |
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Field Services Coordinator | Manager | Operations | |
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Regional Director Of Operations | Director | Finance | |
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EVP & CFO | CXO | Finance | |
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Vice President Tax | VP | Finance | |
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Senior Director Tax | Director | Finance | |
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Group Director - Sales Operations & Business Performance | Director | Sales | |
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VP, Commercial Sales | VP | Sales | |
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General Sales Manager | Manager | Sales | |
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Director, Sales Compensation | Director | HR | |
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Intelligent Automation Director | Director | IT | |
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VP, Chief Accounting Officer and Controller | CXO | Finance | |
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Manager of Accounts Payable | Manager | Finance | |
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Senior Director, Emerging Technologies & Innovation | Director | R&D | |
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VP Operations | VP | Operations | |
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SVP & Chief Information Officer | CXO | IT | |
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Vice President, Talent Acquisition | VP | HR | |
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Senior Director - Compliance, Environmental, Health, Safety | Director | Legal | |
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Chief Legal Officer | CXO | Legal | |
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Manager, Sales Operations | Manager | Sales | |
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Manager, Sales Compensation | Manager | HR | |
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Finance Director | Director | Finance | |
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Manager, Financial Systems & Reporting | Manager | Finance | |
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Director Financial System | Director | Finance | |
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Financial Systems Manager | Manager | Finance | |
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IT Procurement Manager | Manager | IT | |
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Director IT | Director | IT | |
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Director of Financial Reporting and Systems | Director | Finance | |
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Salesforce Lightning Developer/Administrator | Manager | Marketing | |
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Salesforce Administrator/Developer | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by ADT Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ADT IT executives and key decision makers. This section highlights ADT's latest recorded technology evaluations, including The Trade Desk for Digital Advertising Platform on 2025-08-08, MessageBird Flow Builder for Customer Engagement, Customer Experience on 2025-02-17, and Zoho Mail for Collaboration on 2024-12-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ADT digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-08 | ADT | Evaluated | The Trade Desk | The Trade Desk | Digital Advertising Platform | CRM |
| 2025-02-17 | ADT | Evaluated | MessageBird | MessageBird Flow Builder | Customer Engagement, Customer Experience | CRM |
| 2024-12-17 | ADT | Evaluated | Zoho Corp. | Zoho Mail | Collaboration | Collaboration |
| 2024-07-09 | ADT | Evaluated |
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Collaboration | Collaboration |
| 2024-06-01 | ADT | Evaluated |
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Environmental, Social, and Governance (ESG) | EPM |
FAQ - APPS RUN THE WORLD ADT Technographics
ADT is a Professional Services organization based in United States,
with around 14300 employees and annual revenues of $4.98 billion.
ADT operates a diverse technology stack with applications such as
Kofax MarkView, Sterling Background Check and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like AP Automation, BackGround Screening and Field Service Management.
ADT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Sterling Talent Solutions and Oracle.
ADT recently adopted applications including
Security Scorecard Platform in 2025, Salesforce Visual Remote Assistant in 2022 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ADT’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ADT’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ADT technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.