Air India
BLOCK-4, Vatika One On One, NH-48, Industrial Estate, Sector 16,
Gurugram, 122007,
India
Gurugram, 122007,
India
91 116 9329333
Transportation
Air India Technographics
Air India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Air India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air India has purchased the following applications: Jeppesen Fatigue Risk Management for Fatigue Management in 2023, Sabre GDS for Reservation and Booking Management in 2023, Salesforce Einstein 1 Platform for Artificial Intelligence Marketing in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air India is running and its propensity to invest more and deepen its relationship with Boeing Jeppesen , SAP , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air India revenues, which have grown to $9.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air India Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Boeing Jeppesen | Legacy | Jeppesen Fatigue Risk Management | Fatigue Management | HCM | n/a | 2023 | 2023 |
In 2023, Air India deployed Jeppesen Fatigue Risk Management within its crew operations as a Fatigue Management application supplied by Boeing Jeppesen. Jeppesen Fatigue Risk Management was introduced alongside other safety tools to address pilot duty and rest concerns and to provide a fatigue prediction and monitoring capability for pilot scheduling and rostering functions.
The implementation focused on fatigue prediction and schedule analysis capabilities typical of Fatigue Management software, including biomathematical risk modeling, schedule scoring, and automated alerts for potentially fatiguing rosters. Jeppesen Fatigue Risk Management was configured to feed roster-level risk assessments into crew planning workflows, supporting operational decision making for pilot pairings, flight duty period evaluation, and daily duty assignments.
Air India deployed Jeppesen Fatigue Risk Management in a stack that also included the airline’s safety management software, Coruson, and Boeing Alertness Model BAM which is jointly developed by Boeing and Jeppesen and is integrated into the airline’s rostering system. The operational coverage centered on pilot and crew scheduling and flight operations, with the fatigue tool working in concert with pilot-facing apps such as the Pilot Sector Report and document management via DocuNet to surface post-flight observations and support compliance documentation.
Governance and operational intent emphasized rostering controls and fatigue reporting to meet regulatory expectations from the Directorate General of Civil Aviation, and the tools were positioned to reduce the creation of fatiguing rosters and pairings according to internal communications. Despite these deployments, Air India was fined by the DGCA in March for violating Flight Duty Time Limitations and fatigue management rules, underscoring the regulatory scrutiny and operational challenges around crew fatigue management.
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre GDS | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Air India implemented Sabre GDS to distribute its domestic flight content to travel agencies in India. This action is categorized under Reservation and Booking Management and establishes Sabre GDS as the primary distribution channel for Air India domestic fares, seats and inventory for points of sale inside India effective January 1, 2024.
The implementation focused on content distribution and booking orchestration typical of Reservation and Booking Management systems, including configuration of fare and inventory feeds, shopping and pricing flows, and reservation booking workflows to support agent ticketing. The rollout included workstreams for cataloging domestic schedules, synchronizing seat availability and mapping fare families for agent shopping, and preparing systems to surface New Distribution Capability content for future distribution through Sabre.
Operational integrations centered on Sabre travel marketplace and Sabre GDS connectivity, enabling Sabre connected travel agents in India to access and book Air India flights alongside other carriers to construct multi carrier itineraries. The agreement also preserves Air India ability to distribute NDC content globally through Sabre in the future, and it builds on earlier 2023 distribution arrangements that extended Air India content to agencies outside India.
Governance and business function impacts include changes to commercial distribution strategy, agency sales operations, and inventory distribution governance to manage expanded points of sale within India. The partnership was positioned to expand geographic reach and enhance revenue opportunities for Air India while increasing Sabre footprint in the Indian travel market, outcomes that were explicitly stated in the agreement.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Einstein 1 Platform | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2025 | 2025 |
In 2025, Air India implemented Salesforce Einstein 1 Platform to augment customer service operations and surface AI-driven guidance for contact center agents. The deployment is positioned within the Artificial Intelligence Marketing category, leveraging Einstein 1 Service capabilities to automate case handling and improve agent decisioning.
Salesforce Einstein 1 Platform was configured to automatically classify incoming cases and feed omnichannel routing rules that assign work to agents with matching skill sets. The implementation includes AI-powered reply recommendations grounded in the airline knowledge corpus, providing agents with suggested next steps and response text to reduce handling time and improve consistency.
Operational coverage centers on the contact center and agent workflows, with omnichannel routing applied across voice and digital channels and knowledge-driven recommendations embedded into the agent desktop. The platform also incorporates predictive AI use cases, for example surfacing automatic seat upgrade recommendations when a flight delay is detected, and plans to expand this connected experience beyond the call center into inflight and in-airport experiences.
Governance and process changes focused on knowledge curation and routing rule management, aligning agent skill profiles with AI routing outputs and standardizing reply recommendation review processes. As a result customers get help faster because the right agents handle the right cases more quickly, and agents can offer predictive, contextual recommendations that improve the service experience.
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Air India
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Air India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Air India IT executives and key decision makers. This section highlights Air India's latest recorded technology evaluations, including Lightspeed POS for Point Of Sale on 2025-12-22, Amadeus Altea for Reservation and Booking Management on 2025-11-12, and Lufthansa Systems Lido/Flight for Flight Management on 2025-05-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Air India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Air India Technographics
Air India is a Transportation organization based in India,
with around 30000 employees and annual revenues of $9.30 billion.
Air India operates a diverse technology stack with applications such as
Jeppesen Fatigue Risk Management, Sabre GDS and Salesforce Einstein 1 Platform,
covering areas like Fatigue Management, Reservation and Booking Management and Artificial Intelligence Marketing.
Air India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Boeing Jeppesen, SABRE and Salesforce.
Air India recently adopted applications including
Salesforce Einstein 1 Platform in 2025, Salesforce Agentforce (formerly Einstein Copilot) in 2024 and FreshDesk Customer Support in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.