Aramark
2400 Market St,
Philadelphia, 19103, PA,
United States
Philadelphia, 19103, PA,
United States
1 937-660-4708
Leisure and Hospitality
Aramark Technographics
Aramark Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aramark and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Aramark employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aramark has purchased the following applications: SAP Ariba Invoice for AP Automation in 2010, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2012, Fracttal X for Asset Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aramark is running and its propensity to invest more and deepen its relationship with SAP , FIS Global , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aramark revenues, which have grown to $190.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aramark intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aramark Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Invoice | AP Automation | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, Aramark implemented SAP Ariba Invoice as part of its AP Automation footprint to centralize invoice lifecycle activities and control multi-step billing adjustments. The deployment focused on invoice processing and exception handling while customer billing, CPI changes, and revenue accruals continued to be analyzed in Oracle, providing financial data context for accounts payable operations.
SAP Ariba Invoice was configured to process billing adjustments, discounts, concessions, and to handle voided and reissued invoices, aligning invoice lifecycle controls with AP Automation functional workflows. Configuration emphasized invoice validation, exception routing, and structured handling of voids and reissues to ensure transactions were recorded consistently, while contract-driven tax setup logic was applied to invoice creation and tax determination.
The implementation operated with an operational integration pattern between SAP Ariba Invoice and Oracle financial analysis, using Oracle as the source for billing, CPI, and accrual data that informed invoice treatment in Ariba. Contract documentation review was incorporated into the workflow to determine customer billing setup for tax purposes and to validate the appropriateness of invoice adjustments against contractual terms.
Governance and control processes were formalized to require documented approvals for invoice voids, reissues, and material adjustments, with reviews of submitted documentation used to confirm approval evidence and appropriateness of actions. These controls reinforced AP Automation auditability and created repeatable workflows for accounts payable, billing, tax determination, and revenue accounting teams.
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AR Automation | ERP Financial Management |
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2019 | 2019 |
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2012 | 2012 |
In 2012 Aramark deployed UKG Workforce Central Absence Manager ex Kronos Workforce Absence Manager to address Absence and Leave Management for hourly workforces across its United States operations. The implementation centered on the absence management capability within the broader Workforce Central suite and was aligned with a corporate initiative to unify timekeeping for hourly employees in the United States.
Configuration work included calculated accruals, absence management, Workforce Device Manager, Data Collection Manager, SDM, and WIM modules across WFC 6.0 through 7.0 environments. The project also encompassed Workforce Payroll, Benefits, and Human Resources components of Kronos Workforce Payroll 6.2 for two hospital sites, plus installation and configuration of Kronos Connect, DCM, and Process Manager on client servers.
Integrations were explicitly implemented to transfer payroll and time data to SAP and ADP, and to import employee master data from PeopleSoft, with inbound WIM interfaces and outbound payroll hours and wage interfaces maintained in production. The implementation included general ledger interface testing, new punch export from enterprise eTime, punch import into Workforce Central, and configuration of a parallel payroll database and comparison queries to validate data across systems.
Governance and rollout activities included creation of a Requirements Traceability Matrix to track development, acting as liaison between business stakeholders and the Kronos technical team, and end to end project management from kickoff through go live and hypercare. Operationalization work covered development of payrules, workrules, paycode profiles, wage profiles, accrual and shift differential configuration, hyperfind queries, shift and pattern templates, function access profiles, training materials, supervisor and payroll training, and Tier II support for timekeeping and leave modules.
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Applicant Tracking System | HCM |
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2017 | 2017 |
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BackGround Screening | HCM |
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2017 | 2017 |
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Benefits Administration | HCM |
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2014 | 2014 |
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Benefits Administration | HCM |
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2017 | 2017 |
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Compensation Management | HCM |
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2021 | 2021 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Engagement | HCM |
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2010 | 2010 |
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Employee Experience | HCM |
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2018 | 2018 |
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HR Compliance | HCM |
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2020 | 2020 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2021 | 2021 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2021 | 2021 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2012 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fracttal | Legacy | Fracttal X | Asset Performance Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Aramark implemented Fracttal X as its Asset Performance Management application to centralize maintenance activities across its Chile operations. The deployment emphasized a cloud native, mobile-first maintenance system that provides online, real time visibility of services from Arica to Punta Arenas, enabling centralized access for field teams and operations staff.
Configuration focused on core asset performance management capabilities including a centralized asset registry, work order management for corrective and preventive tasks, mobile workforce enablement for in-field task updates, and service logging to capture real time status. Fracttal X was configured to support collaborative task entry and tracking so that work no longer rested on a single person, and maintenance records are maintained and updated by multiple users.
Operational scope covered maintenance, operations, and facility management functions within Aramark Chile, with platform access provisioned for field technicians and operations managers across distributed sites. The implementation relied on cloud access and mobile clients to ensure task control and visibility were available to users regardless of location, improving response capabilities to client requests and service events.
Governance and process changes included shifting from a single-person centric workflow to a collaborative input model, standardizing how tasks are recorded and updated, and centralizing information for decision making. Outcomes reported by Aramark included centralized, real time information, improved ability to make operational decisions, faster client responses, and access to an ongoing support team from the vendor that Aramark cited as key to sustaining the platform.
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Facility Management | ERP Services and Operations |
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2019 | 2019 |
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Legal Practice Management | ERP Services and Operations |
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2020 | 2020 |
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Point Of Sale | ERP Services and Operations |
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2013 | 2013 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2019 | 2019 |
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Order Management | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2014 | 2014 |
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Warehouse Management | SCM |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics, Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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Procurement | Procurement |
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2012 | 2012 |
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Sourcing | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Aramark
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Aramark Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aramark IT executives and key decision makers. This section highlights Aramark's latest recorded technology evaluations, including Qualtrics CustomerXM for Customer Experience on 2025-09-25, Palantir Foundry for Analytics and BI on 2025-07-16, and cxLoyalty for Customer Loyalty on 2025-07-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aramark digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Aramark Technographics
Aramark is a Leisure and Hospitality organization based in United States,
with around 1000 employees and annual revenues of $190.0 million.
Aramark operates a diverse technology stack with applications such as
SAP Ariba Invoice, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and Fracttal X,
covering areas like AP Automation, Absence and Leave Management and Asset Performance Management.
Aramark has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and Fracttal.
Aramark recently adopted applications including
Palantir AIP Platform in 2024, Palantir Foundry in 2024 and DocuSign eSignature in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aramark’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aramark’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aramark technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.