City of Santa Monica
1685 Main St,
Santa Monica, 90401, CA,
United States
Santa Monica, 90401, CA,
United States
1 310-458-8411
Government
City of Santa Monica Technographics
City of Santa Monica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Santa Monica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1848 City of Santa Monica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Santa Monica has purchased the following applications: ServiceNow HR for HR Service Delivery in 2020, Tyler Munis ERP for Government ERP in 2016, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Santa Monica is running and its propensity to invest more and deepen its relationship with ServiceNow , UKG , Tyler Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Santa Monica revenues, which have grown to $411.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Santa Monica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Santa Monica Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow HR | HR Service Delivery | HCM | n/a | 2020 | 2020 |
In 2020 City of Santa Monica implemented ServiceNow HR as part of its HR Service Delivery program, extending the city’s existing Now Platform investments after an earlier rollout of ServiceNow IT Service Management in 2018. The initiative focused on creating a single, always-accessible ServiceNow HR portal and a native mobile app to centralize employee request intake and to align HR workflows with the broader Digital City Hall strategy.
ServiceNow HR was configured to deliver core HR Service Delivery capabilities including case management, knowledge management, and employee self-service workflows, and these capabilities were exposed through the ServiceNow Mobile experience for on-the-go access. The deployment leveraged the city’s ServiceNow IT Service Management implementation to enable cross-team routing between HR and IT, and to provide a unified knowledge center supporting both employee HR inquiries and the 311 citizen service channel.
Operational coverage included municipal HR and IT teams across the City organization of roughly 1,848 employees and integration into citizen-facing 311 processes managed by human services and public works. Since launch in March 2020 the City of Santa Monica App recorded 5,636 requests and averaged about 150 case completions per day, enabling centralized handling of homelessness, rent control, and consumer protection inquiries, and supporting a rapid scale of remote work from five people to 800 within 36 hours.
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Time and Attendance | HCM |
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2009 | 2009 |
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Workforce Management | HCM |
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2009 | 2009 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Oracle JD Edwards OneWorld | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, City of Santa Monica implemented Tyler Munis ERP, replacing Oracle JD Edwards OneWorld as the municipal enterprise resource planning backbone. The deployment focused on establishing a single Government ERP instance to unify core financial controls and procurement workflows under a new Chart of Accounts tailored to municipal fund accounting.
The implementation emphasized user navigation and configuration of the Chart of Accounts, combined with procurement end user capabilities. Tyler Munis ERP was configured to support requisition creation, requisition and purchase order status inquiries, purchase order lookups and remaining balance checks, plus reporting and inquiry workflows used by finance and procurement staff.
Operational coverage included city departments responsible for finance and procurement, with administration and governance led by the city Financial Systems and Payroll Administrator and the Senior Procurement Analyst who also delivered training. The rollout included a public training series recorded by CityTV16 in 2018 that documented navigation, Chart of Accounts structure, and procurement processes for end users.
By replacing Oracle JD Edwards OneWorld with Tyler Munis ERP the city centralized its municipal finance and procurement application footprint, coupled with formalized end user training and governance overseen by finance and procurement leadership.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Santa Monica implemented Zoom as its primary conferencing platform to provide web based meeting access through the municipal website. The deployment is categorized under Audio Video and Web Conferencing and the Zoom implementation is presented on the city site to enable remote participation and public accessibility to municipal meetings and civic services.
The implementation leverages Zoom capabilities typical of the Audio Video and Web Conferencing category, including cloud hosted audio and video conferencing, meeting scheduling, screen sharing, recording, and live webcast style access. Zoom is configured to publish join links and session information from the city website, and to support recorded meeting archives and on demand access where published by city administrative teams.
Operational coverage includes public facing services and multiple municipal departments, with governance focused on meeting access controls, scheduling workflows, host role management, and compliance with public meeting accessibility requirements. Integrations in practice are manifested as embedded meeting access and direct join links on the city website, enabling citizens to discover and join live sessions directly from santamonica.gov.
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2017 | 2017 |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Real Estate CRM | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Santa Monica
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Santa Monica Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Santa Monica IT executives and key decision makers. This section highlights City of Santa Monica's latest recorded technology evaluations, including Tyler Munis ERP for Government ERP on 2025-07-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Santa Monica digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Santa Monica Technographics
City of Santa Monica is a Government organization based in United States,
with around 1848 employees and annual revenues of $411.0 million.
City of Santa Monica operates a diverse technology stack with applications such as
ServiceNow HR, Tyler Munis ERP and Zoom,
covering areas like HR Service Delivery, Government ERP and Audio Video and Web Conferencing.
City of Santa Monica has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, Tyler Technologies and Zoom Video Communications.
City of Santa Monica recently adopted applications including
Orchard Core in 2021, DocuSign eSignature in 2021 and ServiceNow ITSM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Santa Monica’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Santa Monica’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Santa Monica technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.