Columbia Bank New Jersey
19-01 Route 208 North,
Fair Lawn, 7410, NJ,
United States
Fair Lawn, 7410, NJ,
United States
1 201-794-5840
Banking and Financial Services
Columbia Bank New Jersey Technographics
Columbia Bank New Jersey Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Columbia Bank New Jersey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 714 Columbia Bank New Jersey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Columbia Bank New Jersey has purchased the following applications: ADP Workforce Now for Core HR in 2021, Fiserv DNA Bank Platform for Core Banking in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Columbia Bank New Jersey is running and its propensity to invest more and deepen its relationship with ADP , Fiserv , NCR Voyix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Columbia Bank New Jersey revenues, which have grown to $282.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Columbia Bank New Jersey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Columbia Bank New Jersey Tech Stack and Enterprise Applications
Columbia Bank New Jersey HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Columbia Bank New Jersey began using ADP Workforce Now as a Core HR application. ADP Workforce Now is present on the bank's public website, indicating an embedded employee portal or HR self-service surface that is accessible through the corporate site.
ADP Workforce Now, as a Core HR solution, is consistent with providing HRIS and employee self-service capabilities along with standard benefits and time management workflows, and the website presence suggests Columbia Bank uses the application to centralize employee-facing HR processes. The deployment pattern is consistent with a hosted, vendor-managed Core HR platform integrated into the bank's web presence, which implies established operational governance for HR access, user provisioning, and administrative HR workflows within the bank's HR function.
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Columbia Bank New Jersey ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Columbia Bank New Jersey implemented Fiserv DNA Bank Platform as its Core Banking system to centralize loan servicing and escrow management. The initiative focused on mainstreaming loan servicing processes and converting Home Equity, Mortgage, and Tax Escrow departments to a paperless workflow using the Fiserv DNA Bank Platform.
The implementation configured loan servicing and escrow accounting capabilities, including tax and insurance escrow analysis, payoff statement generation, and escrow disbursement processing. Columbia Bank used Fiserv DNA Bank Platform to pay quarterly property taxes from escrow accounts and to administer mortgage and home equity payoff statements, disburse payments, refund overages, and collect shortages.
Operational integration included electronic document handling and county filing workflows, leveraging Fiserv Nautilus for mortgage cancellations by electronically loading documents or sending filings to New Jersey counties. Day to day coverage was concentrated in Home Equity, Mortgage, and Tax Escrow operational areas, with staff collaborating across tax and insurance escrow managers to resolve outstanding issues and ensure data accuracy.
Governance and process changes emphasized paperless servicing workflows and completion of tax and insurance escrow preparation, with operational procedures adjusted to support electronic payoff processing and escrow disbursements using the Fiserv DNA Bank Platform. The project documented explicit outcomes of a paperless conversion and confirmed data accuracy and readiness for escrow analysis.
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Digital Banking | ERP Services and Operations |
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2015 | 2015 |
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Digital Banking | ERP Services and Operations |
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2023 | 2023 |
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Columbia Bank New Jersey AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Columbia Bank New Jersey deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation introduced a web based conversational layer to the bank's digital channels, deploying real time messaging, session management, and transcript capture consistent with the Chatbots and Conversational AI category.
Configuration work focused on embedding the Salesforce Chat widget across customer facing pages, defining routing and queuing rules for live agents, and enabling canned responses and session logging for agent efficiency. Functional capabilities implemented through the Salesforce Chat application included presence management, queue prioritization, chat transfer and escalation workflows, and administrative controls for session monitoring.
Operational scope centered on customer service and contact center workflows supporting website visitors, with governance activities covering chat usage policies, agent training on conversational scripts, and ongoing administration via the Salesforce Chat console. The deployment links the Columbia Bank New Jersey website to Salesforce Chat, aligning the banks digital engagement strategy with Chatbots and Conversational AI for real time customer interactions.
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Columbia Bank New Jersey Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Columbia Bank New Jersey CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2024 | 2024 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Columbia Bank New Jersey ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Columbia Bank New Jersey TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Columbia Bank New Jersey PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Columbia Bank New Jersey IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Columbia Bank New Jersey CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Columbia Bank New Jersey
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager, Customer Service Center | Manager | Customer Service | |
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Head Of Digital | Director | Finance | |
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EVP, Chief Information and Digital Officer | CXO | IT | |
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IT Project Management Officer | Manager | IT | |
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Senior Vice President, Operations | VP | Operations | |
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Payments & Digital Platforms Specialist | Manager | IT | |
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Senior Vice President Commercial Banking | VP | Sales | |
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Apps Being Evaluated by Columbia Bank New Jersey Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Columbia Bank New Jersey IT executives and key decision makers. This section highlights Columbia Bank New Jersey's latest recorded technology evaluations, including Alkami for Digital Banking on 2025-02-24 and Q2 Digital Banking Platform for Digital Banking on 2025-02-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Columbia Bank New Jersey digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-02-24 | Columbia Bank New Jersey | Evaluated | Alkami | Alkami | Digital Banking | ERP Services and Operations |
| 2025-02-10 | Columbia Bank New Jersey | Evaluated | Q2 Software | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Columbia Bank New Jersey Technographics
Columbia Bank New Jersey is a Banking and Financial Services organization based in United States,
with around 714 employees and annual revenues of $282.0 million.
Columbia Bank New Jersey operates a diverse technology stack with applications such as
ADP Workforce Now, Fiserv DNA Bank Platform and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Core HR, Core Banking and Chatbots and Conversational AI.
Columbia Bank New Jersey has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Fiserv and Salesforce.
Columbia Bank New Jersey recently adopted applications including
FreshDesk Customer Support in 2024, Jack Henry Banno Digital Banking in 2023 and ADP Workforce Now in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Columbia Bank New Jersey’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Columbia Bank New Jersey’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Columbia Bank New Jersey technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.