Cox Automotive
6205 Peachtree Dunwoody Rd.,
Atlanta, 30328, GA,
United States
Atlanta, 30328, GA,
United States
1 855-449-0010
Professional Services
Cox Automotive Technographics
Cox Automotive Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cox Automotive and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 29000 Cox Automotive employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cox Automotive has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, ServiceNow HR for HR Service Delivery in 2020, Karmak Fusion for Dealership Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cox Automotive is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cox Automotive revenues, which have grown to $9.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cox Automotive intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cox Automotive Tech Stack and Enterprise Applications
Cox Automotive ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 Cox Automotive implemented and supported Oracle E-Business Suite as its ERP Financial platform. Oracle E-Business Suite was operated in production to deliver core financial and procurement capabilities across HR, Accounts Receivable, General Ledger, Accounts Payable, Cash Management and Purchasing modules.
The implementation included configuration of Purchasing (PO), Order Management, Bill of Materials, Work in Process and Inventory setups with SOX-aligned approval controls for purchasing and BOM. The team implemented Advanced Supply Chain Planning functionality, identifying and resolving ASCP defects in 11i while upgrading to and validating R12 ASCP plans, executing plans and collections, reviewing Planner Workbench outputs and coordinating service requests with Oracle Support. Treasury, cash management and payables were configured and tested as part of the complete procure to pay cycle.
Reporting and interface work centered on customized financial reports and automation, including RFQ reports for PO, AP Invoice and Disputed Invoice reports, Automated Dunning letters, AP Trial Balance and an AP Future Date Invoice Transactions report. Developers and analysts produced extracts from Sub Ledger Accounting to surface payables and receivables, and built a common error handling report to capture interface execution failures and notify users by email. Global Trade Management was rolled out to new organizations within Oracle E-Business Suite, with classification code setups and shipping document set configuration for the new orgs.
Governance and delivery covered requirements gathering, gap analysis, process mapping, solution design, configuration, customizations and site level user training. The team prepared test scripts, executed QA and user acceptance testing, conducted UAT sessions and moved to go live with minimal post production issues while providing ongoing production support. Project estimation and tracking activities were performed using the Project Estimator tool and XDPortal for costing, effort and schedule measurement and status reporting.
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ERP Financial | ERP |
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2018 | 2029 |
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Expense Management | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2021 | 2021 |
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Cox Automotive HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow HR | HR Service Delivery | HCM | n/a | 2020 | 2020 |
In 2020, Cox Automotive deployed ServiceNow HR to extend service management beyond IT into human resources. The deployment targeted HR Service Delivery to automate HR processes and enable employee self service for 25,000 employees through two US employee service centers.
The implementation built on the Now Platform and the companys existing ServiceNow IT Service Management footprint across acquired brands, centralizing service desk capabilities for HR. ServiceNow HR provided an HR self service portal, automated case creation and routing, and a tiered support model that freed service center agents to focus on complex HR inquiries. Cases opened via self service or by the employee service centers are routed to the appropriate HR expert, improving agent responsiveness and response times. The solution was configured and rolled out in 60 days with two in house resources, and built in reporting and analytics provided data insights to drive decision making and to improve team member experience across HR operations.
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Cox Automotive ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Karmak | Legacy | Karmak Fusion | Dealership Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Cox Automotive implemented Karmak Fusion as its Dealership Management application to centralize dealer-facing operational workflows. The Karmak Fusion deployment was positioned to support core dealer business functions including sales, fixed operations, parts, service and accounting within Cox Automotive’s dealer services portfolio.
The implementation configured standard Dealership Management modules such as vehicle inventory management, sales desk and deal processing, finance and insurance workflow, parts and service scheduling, and general ledger interfacing. Karmak Fusion was exercised for transaction processing, inventory lifecycle tracking, service lane scheduling, and customer record management consistent with DMS functional coverage.
Integration work focused on standard interface patterns typical for Dealership Management systems, enabling data exchange with OEM information feeds, vehicle history and title workflows, parts catalogs, and enterprise reporting or financial systems through transactional interfaces. The deployment architecture emphasized a centralized instance with dealer-level configuration controls and role-based access to preserve operational consistency while allowing local dealer process parameters.
Governance and rollout were structured around phased dealer onboarding, defined user roles and permissions, and standardized transaction workflows to align sales, service and finance processes. Data governance and change management were applied at the business function level to enforce master data standards and consistent accounting and parts practices across the Karmak Fusion environment.
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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Price Optimization | ERP Services and Operations |
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2020 | 2020 |
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Cox Automotive AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2020 | 2020 |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Cox Automotive Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Data Warehouse | Analytics and BI |
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2018 | 2019 |
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Cox Automotive Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Cox Automotive Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Cox Automotive CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Cox Automotive IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2021 | 2021 |
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Cox Automotive ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Cox Automotive Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2013 | 2014 |
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Sourcing | Procurement |
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2013 | 2013 |
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Cox Automotive SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Incentive Compensation Management | SPM |
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2017 | 2017 |
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Cox Automotive PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2016 | 2017 |
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API Management | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2020 | 2021 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Cox Automotive IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2018 | 2019 |
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Database Management | IaaS |
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2013 | 2013 |
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Database Management | IaaS |
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2019 | 2020 |
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Cox Automotive CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Cox Automotive
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Cox Automotive Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cox Automotive IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cox Automotive digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cox Automotive Technographics
Cox Automotive is a Professional Services organization based in United States,
with around 29000 employees and annual revenues of $9.35 billion.
Cox Automotive operates a diverse technology stack with applications such as
Oracle E-Business Suite, ServiceNow HR and Karmak Fusion,
covering areas like ERP Financial, HR Service Delivery and Dealership Management.
Cox Automotive has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ServiceNow and Karmak.
Cox Automotive recently adopted applications including
AWS Bedrock in 2025, Morning Consult AI in 2024 and Observe.AI in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cox Automotive’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cox Automotive’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cox Automotive technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.