Delaware North
250 Delaware Avenue,
Buffalo, 14202, NY,
United States
Buffalo, 14202, NY,
United States
1 716-858-5000
Leisure and Hospitality
Delaware North Technographics
Delaware North Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Delaware North and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60042 Delaware North employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delaware North has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, PhenomPeople ATS for Applicant Tracking System in 2015, OnitX ELM for Legal Practice Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delaware North is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delaware North revenues, which have grown to $4.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delaware North intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Delaware North Tech Stack and Enterprise Applications
Delaware North ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Delaware North implemented Oracle NetSuite ERP as its ERP Financial solution for corporate finance and accounting. The deployment addressed enterprise financial management across Delaware North, a 60,042 employee leisure and hospitality company operating from the United States, and established Oracle NetSuite ERP as the primary financial system of record.
The implementation concentrated on core ERP Financial modules aligned to accounts payable, accounts receivable, general ledger, fixed asset accounting, revenue recognition and financial reporting. Configuration work included chart of accounts rationalization, period close workflows, role based access controls and automation of routine ledger and reconciliation tasks to standardize month end processes.
Architecture was delivered on the cloud native Oracle NetSuite ERP platform, supporting multi entity accounting and centralized financial control for corporate and business unit finance teams. The scope emphasized finance, accounting, treasury, tax and compliance functions, consolidating transactional finance activity into a single ERP Financial environment and enabling consistent financial reporting across the organization.
Governance was focused on formalizing approval workflows, segregation of duties controls and audit trail requirements, with procedural changes to vendor payment, invoicing and close processes. Rollout specifics and partner details were not provided, the narrative reflects an enterprise centric ERP Financial implementation that centralized financial operations and standardized governance across Delaware North.
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Expense Management | ERP |
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2016 | 2016 |
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Delaware North HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | PhenomPeople ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Delaware North implemented PhenomPeople ATS on its public careers site, using PhenomPeople ATS as the primary Applicant Tracking System for candidate intake and job posting. The implementation embeds the application within careers.delawarenorth.com to centralize application flows and present job requisitions to external candidates through the corporate career portal. PhenomPeople ATS serves as the front-end recruitment channel and the system of record for initial applicant data capture.
The PhenomPeople ATS deployment is configured to support job posting publication, web-based application intake, candidate lifecycle tracking, and requisition workflow coordination, capabilities aligned with the Applicant Tracking System category. Operational ownership centers on talent acquisition and HR teams, with the career site integration enabling routing of applicant records into recruiter workflows and approval paths. Governance and hiring process orchestration are managed through the ATS interface to coordinate recruiting activities across Delaware North’s organizational hiring stakeholders.
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2019 | 2020 |
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Workforce Management | HCM |
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2023 | 2023 |
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Workforce Management | HCM |
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2025 | 2025 |
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Delaware North ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Onit | Legacy | OnitX ELM | Legal Practice Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Delaware North implemented OnitX ELM to support Legal Practice Management across its corporate legal organization. The deployment established OnitX ELM as the central system for legal operations, positioning the application to manage matter intake, lifecycle tracking, and standardized legal workflows.
OnitX ELM was configured to deliver core Legal Practice Management capabilities including matter management, document and evidence organization, docketing and deadline tracking, configurable workflow automation for approvals and reviews, and consolidated matter-level reporting. The implementation emphasized role-based access controls and template-driven intake to enforce consistent matter creation and classification across teams.
The platform was provisioned as a centralized matter repository and workflow engine, with configuration focused on automating routine legal tasks and maintaining audit trails for matter activity. Deployment architecture centered on a single authoritative source for legal data, enabling consistent matter lifecycle orchestration and searchable legal records across the organization.
Governance for the OnitX ELM rollout included standardized intake processes, defined ownership for matter types, and operational controls to manage change and user permissions. The program aligned legal team processes to the system, embedding OnitX ELM into routine legal intake, review, and matter management practices.
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Delaware North Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Delaware North Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Delaware North CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Delaware North ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Delaware North PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Delaware North IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Delaware North CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Delaware North
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager - Financial Reporting | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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Director of IT | Director | IT | |
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CFO | CXO | Finance | |
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Co-Chief Executive Officer | CXO | Finance | |
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Vice President of Financial Planning and Analysis | VP | Finance | |
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Vice President Finance | VP | Finance | |
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Vice President & Treasurer | VP | Treasury | |
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Vice President of Finance | VP | Finance | |
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Vice President, Corporate Finance and Development | VP | Finance | |
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Vice President Corporate Accounting and Controller | VP | Finance | |
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Chief Procurement Officer | CXO | Procurement | |
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Chief Human Resources Officer | CXO | HR | |
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Vice President Human Resources | VP | HR | |
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CIO | CXO | Finance | |
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Vice President, Operational Excellence - Workforce Management Lead | VP | HR | |
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Chief Operating Officer | CXO | Finance | |
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Vice President of Human Resources | VP | HR | |
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VP Human Resources | VP | HR | |
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Head of HR Shared Services | Director | HR | |
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Head of People Operations | Director | HR | |
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Human Resources Business Partner | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Chief Human Resources Officer | CXO | HR | |
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VP-HR | VP | HR | |
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Vice President of Talent | VP | HR | |
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Vice President, Chief Risk & Compliance Officer | CXO | Risk | |
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Director of Compliance | Director | Finance | |
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Senior Director, Compliance & Operational Risk Management | Director | Risk | |
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Senior Manager HR Compliance | Manager | HR | |
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Vice President Human Resources | VP | HR | |
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Vice President - HR | VP | HR | |
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Director Human Resources Services | Director | HR | |
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Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Delaware North Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Delaware North IT executives and key decision makers. This section highlights Delaware North's latest recorded technology evaluations, including BirchStreet eProcurement for Procurement on 2025-10-07, HxGN EAM (Ex. Infor EAM) for Enterprise Asset Management on 2025-02-27, and OneStream XF for EPM on 2024-10-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Delaware North digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-07 | Delaware North | Evaluated | BirchStreet Systems | BirchStreet eProcurement | Procurement | Procurement |
| 2025-02-27 | Delaware North | Evaluated | Hexagon | HxGN EAM (Ex. Infor EAM) | Enterprise Asset Management | ERP Services and Operations |
| 2024-10-29 | Delaware North | Evaluated | OneStream Software LLC | OneStream XF | EPM | EPM |
FAQ - APPS RUN THE WORLD Delaware North Technographics
Delaware North is a Leisure and Hospitality organization based in United States,
with around 60042 employees and annual revenues of $4.30 billion.
Delaware North operates a diverse technology stack with applications such as
Oracle NetSuite ERP, PhenomPeople ATS and OnitX ELM,
covering areas like ERP Financial, Applicant Tracking System and Legal Practice Management.
Delaware North has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Phenom and Onit.
Delaware North recently adopted applications including
Ubeya in 2025, ABI MasterMind Workforce Manager in 2023 and Zaui in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Delaware North’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Delaware North’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Delaware North technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.