DeLonghi Australia
3A/43 Lyn Parade,
Prestons, 2170, NSW,
Australia
Prestons, 2170, NSW,
Australia
61 18 0012-6659
Manufacturing
DeLonghi Australia Technographics
DeLonghi Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DeLonghi Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90 DeLonghi Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DeLonghi Australia has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2012, Mitrefinch Time and Attendance for Time and Attendance in 2013, TeamSupport SnapEngage for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DeLonghi Australia is running and its propensity to invest more and deepen its relationship with SAP , Advance Systems , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DeLonghi Australia revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DeLonghi Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DeLonghi Australia Tech Stack and Enterprise Applications
DeLonghi Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012 DeLonghi Australia implemented SAP ERP ECC 6.0 as its core ERP Financial application to centralize transactional processing for Sales, Procurement and Finance teams. The implementation included preparation and review of functional specifications for transactional data migration into SAP ERP ECC 6.0, establishing a primary record for orders, pricing and financial postings within the ERP Financial environment.
Configuration work focused on standard ERP Financial and operational workflows, including Order to Cash process support, pricing procedure adjustments and price list maintenance. Functional responsibilities included validation of orders, management of claims and GRA in SAP, and providing day to day functional support for Sales, Procurement and Finance users, reflecting typical accounts receivable, accounts payable and financial accounting workflows within SAP ERP ECC 6.0.
The program required operational coordination with warehouse teams to confirm stock status and shipping of goods to customers, and direct liaison with the Order to Cash team to collect and document business requirements. Data migration activities were governed through reviewed functional specifications for transactional data, enabling continuity of order, pricing and inventory records in the SAP ERP ECC 6.0 system.
Governance and rollout centered on ongoing system maintenance, frequent internal training programs and continuous functional support provided to business users. The role responsibilities documented in 2012 emphasize business requirement capture, training delivery, pricing procedure changes and routine SAP administration to sustain the ERP Financial deployment.
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DeLonghi Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Advance Systems | Legacy | Mitrefinch Time and Attendance | Time and Attendance | HCM | n/a | 2013 | 2013 |
In 2013, DeLonghi Australia implemented Mitrefinch Time and Attendance to centralize workforce time capture and attendance reporting across its Australia and New Zealand operations. The deployment ran through vendor Advance Systems, and the Mitrefinch Time and Attendance application was paired with a separate payroll rollout of Micropay Meridian to bring payroll processing in house from an outsourced model. This implementation supported payroll administration for roughly 100 Australian employees and 20 New Zealand employees. The project reporting line was to the HR Manager who owned operational stewardship of the combined timekeeping and payroll landscape.
Mitrefinch Time and Attendance was configured to provide core time capture and attendance tracking, exportable payroll registers, and employee-level reporting used for fortnightly and monthly payroll cycles. Configuration included mappings to Micropay Meridian payroll fields, routines for calculating accrual adjustments and back pays, and audit controls to maintain data integrity for statutory and internal reconciliation needs. The solution supported ad hoc reporting requirements used by HR, the Financial Controller, and the CEO for budgeting and payroll cost analysis.
Operational integration centered on a timed data flow from Mitrefinch Time and Attendance into Micropay Meridian payroll, enabling a single operator to process both fortnightly and monthly payrolls for Australia and New Zealand. Payroll responsibilities documented alongside the implementation included PAYG calculations and lodgements to the Australian Taxation Office, monthly statutory superannuation remittances, journal and reporting delivery to finance and external accountants, and maintenance of payroll records for audit and reconciliation. The combined systems governed termination and redundancy payments, tax adjustments, and manual inputs such as salary increases, bonuses, commissions and deductions.
Governance and workflow changes formalized ownership with the HR Manager as the primary system steward, who controlled system configuration, payroll schedules and reconciliation processes. Day to day operations emphasized adherence to payroll deadlines, monthly and fortnightly reporting cadences, and audit traceability through maintained payroll software records. The implementation narrative highlights a tightly coupled Time and Attendance to payroll operational model, with Mitrefinch Time and Attendance serving as the authoritative time source feeding Micropay Meridian for end to end payroll processing.
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DeLonghi Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, DeLonghi Australia deployed TeamSupport SnapEngage on its public website. The deployment uses TeamSupport SnapEngage, a Chatbots and Conversational AI application, to provide embedded conversational channels for customer support and pre-sales assistance. The implementation focuses on website-based interactions and conversational automation rather than broader omnichannel messaging.
Configuration centers on an embedded chat widget, bot-driven first response, routing to live agents, chat transcript capture, and handoff workflows typical for Chatbots and Conversational AI platforms. Operational ownership is assigned to the customer service and digital commerce teams, with administrators configuring conversational scripts, agent routing rules, and session logging inside TeamSupport SnapEngage. The rollout was executed on the website and aligned to support workflows for product inquiries and post-purchase support, with governance controls around script updates and agent training.
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DeLonghi Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
|
2014 | 2014 |
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DeLonghi Australia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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DeLonghi Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
|
2017 | 2017 |
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DeLonghi Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Application Performance Management | ITSM |
|
2014 | 2014 |
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DeLonghi Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DeLonghi Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DeLonghi Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DeLonghi Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DeLonghi Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DeLonghi Australia Technographics
DeLonghi Australia is a Manufacturing organization based in Australia,
with around 90 employees and annual revenues of $20.0 million.
DeLonghi Australia operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Mitrefinch Time and Attendance and TeamSupport SnapEngage,
covering areas like ERP Financial, Time and Attendance and Chatbots and Conversational AI.
DeLonghi Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Advance Systems and TeamSupport.
DeLonghi Australia recently adopted applications including
TeamSupport SnapEngage in 2021, Cisco Webex Meetings in 2021 and SAP Commerce Cloud (ex Hybris) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DeLonghi Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DeLonghi Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DeLonghi Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.