Exeter, EX2 4QD,
United Kingdom
Devon County Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Devon County Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4228 Devon County Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Devon County Council has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2008, Vivup for Benefits Administration in 2019, Tawk.to for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Devon County Council is running and its propensity to invest more and deepen its relationship with Oracle , UNIT4 , Vivup or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Devon County Council revenues, which have grown to $1.71 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Devon County Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2008 | 2009 |
Devon County Council implemented Oracle E-Business Suite in 2008. Oracle E-Business Suite is the council's ERP Financial application, providing the primary platform for core finance and payroll processing across the organization.
The deployment covers standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, payroll and statutory financial reporting. Configuration emphasized local government accounting requirements, budgeting controls and payroll compliance to support public sector financial workflows.
Oracle E-Business Suite operates alongside Microsoft Dynamics for CRM, ICASEWORK for case management, MS Project for project scheduling, and ITRENT components referenced for HR functions. These systems provide adjacent CRM, casework and project management capabilities while Oracle E-Business Suite centralizes transactional finance and payroll ledgers.
The implementation supports corporate finance and payroll business functions across Devon County Council departments and serves an employee base of approximately 4,228 staff. Governance centers on centralized financial controls and alignment with council accounting policies to manage budgeting and statutory reporting obligations.
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ERP Financial | ERP Financial Management |
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2023 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vivup | Legacy | Vivup | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, Devon County Council deployed Vivup as its Benefits Administration solution. Vivup was embedded on the council website to provide a web‑based, employee-facing benefits portal and enrollment channel for the council workforce of 4,228 employees.
The implementation centered on employee benefits enrollment workflows, a benefits marketplace, communications tooling, and HR administration consoles consistent with Benefits Administration platforms. Operational scope included HR and employee services teams, with the Vivup portal surfaced via devon.vivup.co.uk to centralize self-service access for staff across departments and sites, and to provide a single public entry point for benefits information and transactions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Devon County Council implemented Tawk.to on its public website. Devon County Council deployed Tawk.to as a Chatbots and Conversational AI application to provide web based citizen engagement and customer service access on council web pages.
The implementation is focused on a web embedded Tawk.to chat widget delivering real time messaging, live chat handling, canned responses, and basic routing capabilities typical of Chatbots and Conversational AI platforms. Operational ownership is aligned to the council's citizen services and web operations teams, with configuration and moderation performed through the Tawk.to administration interface and embedded into site page templates to centralize conversational access across public facing services.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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