East West Bank
East West Bank 135 N. Los Robles Ave. 7th Floor,
Pasadena, 91101, CA,
United States
Pasadena, 91101, CA,
United States
1 626-768-6000
Banking and Financial Services
East West Bank Technographics
East West Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by East West Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3155 East West Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that East West Bank has purchased the following applications: SAP Concur Expense for Expense Management in 2013, Fiserv Premier Bank Platform for Core Banking in 2015, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems East West Bank is running and its propensity to invest more and deepen its relationship with SAP , Jack Henry & Associates , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing East West Bank revenues, which have grown to $2.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for East West Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
East West Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2013 | 2013 |
In 2013 East West Bank implemented SAP Concur Expense as its Expense Management solution to manage employee travel and expense workflows. The deployment was positioned to support travel itinerary tracking, calendar management and expense reporting tied to HR and talent development activities.
SAP Concur Expense was configured to handle expense submission and approval workflows, expense reporting templates and travel-related expense capture for events and activities. The implementation supported routine travel itineraries and calendar coordination through Concur, aligning expense entries to specific programs rather than replacing named financial systems.
Operationally the solution was used alongside Talent Management and HR programs, including Leadership Development Program activities, 360 evaluation data collection for 50 high potential middle managers, succession planning for senior management, annual credit boot camp seminars and the Youre A Star Incentive Award Program, and the Career Path website launch. Concur managed travel and expense reporting for participants and administrators, embedding expense control and approval processes into existing HR program workflows.
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 East West Bank implemented Fiserv Premier Bank Platform to centralize core account processing and establish a formal environment lifecycle. The deployment targeted Core Banking functions and established discrete environments for development, tuning, user acceptance testing, production and disaster recovery.
The implementation configured Fiserv Premier Bank Platform components including Premier Director and Prologue to support account administration, transaction processing and back office posting workflows, aligned with common Core Banking functional modules. Configuration work included environment-specific tuning and customized feature delivery in coordination with third party compliance tooling.
Operational integration included Nice Actimize for BSA and AML monitoring, with five AML environments maintained for development, tuning, UAT, production and DR. The bank hosts and maintains web and application servers running WebLogic, Apache and IIS, and supports application servers on Windows 2008R2 and Windows 2012R2, with after hours support to cover international operations.
Governance was structured around a centralized application support team, led by a senior application analyst, with defined escalation paths to Actimize and Fiserv support when issues exceed in-house expertise. Change control and release workflows were executed across the DEV, Tuning, UAT, PROD and DR environments to coordinate tuning, vendor-driven customizations and production cutovers.
Operational coverage focused on BSA AML workflows, application support and IT operations, with ongoing vendor collaboration to implement customized features and resolve escalations. Fiserv Premier Bank Platform remains the central Core Banking system supporting East West Banks account and transaction processing infrastructure.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Lease Management | ERP Services and Operations |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2013 | 2018 |
In 2013 East West Bank implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) under the Analytics and BI category. The engagement deployed a Microsoft SQL Server BI stack to consolidate reporting, analytical processing, and ETL orchestration across the bank's reporting workflows.
Work concentrated on SQL Server Integration Services, migrating all existing 2005 packages to 2012 with comprehensive refactoring, the introduction of standardized logging frameworks, and restartability controls. SSIS package changes included enhanced parameterization and error handling to support scheduled ETL orchestration and operational resiliency. SSAS and SSRS components were configured alongside SSIS to support analytical processing and report rendering within the same BI platform.
SSIS and SSRS were leveraged to deliver reports as attachments in emails to specific users with user specific data, implementing data driven distribution workflows and parameterized subscriptions to enforce row level delivery. The implementation tied ETL jobs to report generation and distribution schedules so that SSIS orchestration powered SSRS rendering and email delivery pipelines for user specific report content.
Governance and operational controls were embedded through the refactored packages, centralized logging for auditability, and restart capabilities to reduce manual intervention during failures. The effort emphasized repeatable ETL processes and automated report distribution workflows to standardize analytics and reporting operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2018 | 2018 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2010 | 2010 |
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Trading Platform | Investment Management |
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2013 | 2013 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at East West Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by East West Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD East West Bank Technographics
East West Bank is a Banking and Financial Services organization based in United States,
with around 3155 employees and annual revenues of $2.35 billion.
East West Bank operates a diverse technology stack with applications such as
SAP Concur Expense, Fiserv Premier Bank Platform and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like Expense Management, Core Banking and Analytics and BI.
East West Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Fiserv and Microsoft.
East West Bank recently adopted applications including
PayPal Enterprise in 2021, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of East West Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates East West Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete East West Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.