Edith Cowan University
Edith Cowan University Technographics
Edith Cowan University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Edith Cowan University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2009 Edith Cowan University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Edith Cowan University has purchased the following applications: FIS GETPAID for AR Automation in 2006, PeopleAdmin TalentEd ATS for Applicant Tracking System in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Edith Cowan University is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , PeopleAdmin or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Edith Cowan University revenues, which have grown to $468.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Edith Cowan University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Edith Cowan University Tech Stack and Enterprise Applications
Edith Cowan University ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2006 | 2006 |
In 2006, Edith Cowan University implemented FIS GETPAID as an AR Automation solution. A member of the Banner Student Accounts Receivable system conversion team was responsible for converting all Cashier Office financial processes to SunGard Banner Student Accounts Receivable, and the FIS GETPAID implementation was delivered within that conversion program context.
FIS GETPAID was configured to provide core AR Automation capabilities typical for the category, including electronic payment capture, invoice presentment, automated posting and reconciliation, and cashier transaction workflows. Configuration emphasized mapping Banner Student Accounts Receivable transaction types into FIS GETPAID payment and posting ledgers to preserve student billing and cashiering transaction integrity.
Operational scope focused on the Cashier Office and the Student Accounts Receivable business function, with the conversion team driving process conversion, cutover sequencing, and operational handover. Governance centered on centralized project ownership, documented cashiering procedures, and role based controls to align day to day receivables operations with the new AR Automation tooling.
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ERP Financial | ERP |
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2017 | 2017 |
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Edith Cowan University HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PeopleAdmin | Legacy | PeopleAdmin TalentEd ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Edith Cowan University implemented PeopleAdmin TalentEd ATS as its Applicant Tracking System. The PeopleAdmin TalentEd ATS is deployed on the university recruitment site and is the publicly accessible vehicle for job postings and candidate submissions via the ECU careers web portal.
The implementation leverages Applicant Tracking System capabilities including online job posting and publishing, configurable application forms, candidate tracking and workflow routing, committee review queues, and reporting for compliance and selection. PeopleAdmin TalentEd ATS was configured to support role based access for HR staff, hiring managers and selection panels, and to automate application status transitions, notifications, and shortlisting workflows.
Operational scope includes centralizing recruitment and hiring processes for HR and academic recruitment across the university in Australia, with the ATS serving as the front end for applicants on the ECU website. Governance measures center on centralized vacancy intake, defined approval workflows for posting and candidate progression, and structured selection panel processes aligned to the records and reports maintained in PeopleAdmin TalentEd ATS.
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Core HR | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2021 | 2021 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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Edith Cowan University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Edith Cowan University implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website, establishing a web channel for real-time conversational support. The deployment positions Salesforce Chat within the Chatbots and Conversational AI category to manage live web conversations and automated messaging for site visitors.
The implementation focused on embedding the Salesforce Chat widget across ECU web pages, configuring pre-chat capture and session context, and routing active sessions to an agent console. Functional capabilities implemented include real-time chat handoff, canned responses and scripting for repeatable inquiries, chat transcript capture, and queue-based agent routing consistent with Chatbots and Conversational AI workflows.
Operational coverage centers on the ECU public website to handle web-based enquiries across student-facing and administrative services, with configuration of agent queues and access controls inside the Salesforce environment. Governance activities included defining chat handling workflows, assigning agent roles and monitoring chat transcripts to support operational continuity and staffing decisions using the Salesforce Chat implementation.
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Edith Cowan University Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Edith Cowan University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Edith Cowan University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Edith Cowan University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2020 | 2020 |
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Community Management | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Edith Cowan University ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Edith Cowan University Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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Edith Cowan University PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2013 | 2013 |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Edith Cowan University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Edith Cowan University CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Edith Cowan University
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director of Enterprise Information Systems | Director | IT | |
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Payroll Director | Director | Finance | |
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Executive Director of Technology, Information and Operations | Director | IT | |
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HR Manager | Manager | HR | |
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Executive Director of Admin and Finance | Director | Finance | |
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Associate Vice Chancellor & Chief Human Resources Officer | CXO | HR | |
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Accounts Receivable Accountant | Manager | Finance | |
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Director Of Finance And Administration | Director | Finance | |
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University Controller | Director | Finance | |
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Director Human Resources | Director | HR | |
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Manager, HR Services | Manager | HR | |
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Manager, Workforce Strategy and Capability | Manager | HR | |
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Manager Payroll Services | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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Manager, HR Partnerships | Manager | HR | |
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Director People and Culture | Director | HR | |
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People and Culture Business Partner | Manager | HR | |
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Senior Payroll Officer | Director | HR | |
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Manager HR Services | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Associate Director People and Culture Operations | Director | HR | |
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Manager Learning and Development | Manager | HR | |
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Director, People and Culture | Director | HR | |
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Strategy and Talent Manager | Manager | HR | |
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People Systems Manager | Manager | HR | |
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Chief People Officer | CXO | HR | |
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People and Culture Operations Officer | Manager | Operations | |
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Payroll Officer | Manager | HR | |
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People and Culture Officer | Manager | HR | |
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Apps Being Evaluated by Edith Cowan University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Edith Cowan University IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Edith Cowan University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Edith Cowan University Technographics
Edith Cowan University is a Education organization based in Australia,
with around 2009 employees and annual revenues of $468.0 million.
Edith Cowan University operates a diverse technology stack with applications such as
FIS GETPAID, PeopleAdmin TalentEd ATS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AR Automation, Applicant Tracking System and Chatbots and Conversational AI.
Edith Cowan University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, PeopleAdmin and Salesforce.
Edith Cowan University recently adopted applications including
Ascender Preceda in 2021, Canvas LMS in 2021 and Microsoft Power BI in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Edith Cowan University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Edith Cowan University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Edith Cowan University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.